Are you looking for an opportunity with within customer service and purchasing? Do you have customer service skills and an interest in customer satisfaction? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with one of Nevada’s premier gas transportation companies for contract to hire Customer Service Specialist/Purchasing Clerks! These positions are currently 100% on site in Carson City, NV. If you are interested in hearing more about this job, or other job opportunities available in Reno, please feel free to contact me directly at 925-983-3325.

Working with Aston Carter – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Reno professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Customer Service Specialist / Purchasing Clerk

Start Date: ASAP

Pay Rate: $18-$22/hr (depending on experience)

Contract Length: 9 month contract to hire

Worksite Location: Carson City, NV 98706 – Fully on site

Schedule: 8:00am-5:00pm M-F for first two months of training.

Post training hours will start between 6am-8am for an 8 hour shift Mon-Fri.

Job Description:

We are looking for a knowledgeable Purchasing Clerk who will work cooperatively with the outside sales team, company representatives, and distributors as well as directly with customers to grow existing customers, foster new customers.

Normal Day:

• Entering data for orders working with internal ERP (Epicore)
• Receiving inbound calls from customers with questions regarding repairs, outstanding orders/order status, customer may want tracking information, damaged products return, etc.
• Email communication for internal & customer follow up
• Rerouting calls for – technical questions, financial questions, vendor questions, etc.

Responsibilities:

• Handle incoming calls and reroute the calls to the correct department or handle the request themselves depending on subject matter.
• Assist with order entry / data entry process.
• Respond to and expedite customer inquiries regarding product selection, placement of orders for standard product and services, requests for prices and quotations and complaints.
• Provide pre-order, build and post-build customer support.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability by means of cross-selling, up-selling, and add-on sales.
• Initiate correspondence and contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Prepare quotations for standard products as required and ensure that the quoted material and the customers’ requirements coincide.
• Access, update and maintain records for individual accounts.
• Communicate to purchasing and production staff any unexpected increases or decreases in demand for products as well as any changes to customer orders.
• Coordinate activities with internal company departments, vendors, and common carriers.

Basic Qualifications:

• High School diploma or equivalent; 2–4 year degree preferred
• Order Entry / Customer Service / Technically Savvy
• 1-2 years’ Customer Service experience preferred.
• Proficiency in MS Office software.
• Experience working with ERP system preferred

Company Information:

This company produces gas sample extraction, transport and conditioning systems for CEM (Continuous Emissions Monitoring) and process measurement. As part of the AMETEK Thermal Process Management business unit which includes O’Brien we can now coordinate the interface between the sample probe, the heated sample line, the sample gas cooler and the balance of conditioning components so that all required connections are provided in a single package. We can simplify your emissions and process gas sample measurements from the extraction point to the analyzer.

If you or someone you know have any questions about the job posting, feel free to reach out!

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About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.