Job description

The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records.

This position will be a combination of morning shifts 7am-3pm and swing shifts 3pm-11pm. Will need a flexible schedule.

Specific duties include:

• Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Proficient administration of the hotel's electronic reservation system
• Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

REQUIREMENTS

• Experience in accurate cash handling and credit cards
• Experience working with a computer, including data entry
• Ability to work well with others
• Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
• Reliable transportation

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: One location

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