Job description
Community Manager/Hospitality Specialist is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards of service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.
RESPONSIBILITIES:
- Provide high-level internal and external customer support.
- Greet employees and visitors, welcome visitors with a smile and maintain eye contact throughout the entire interaction.
- Assist with creating a collaborative environment amongst the team through events and personal introductions.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Ensure the cleanliness of all office spaces including open work areas, conference rooms, lobby, and kitchen.
- Set up catering and break down a catering event.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- May serve as a point of contact for external vendors/service providers.
- Catering set-up knowledge & ServSafe Certified preferred.
- Proactive, timely and clear communication to team and leadership, especially alerting the team of changes and needs to support successful front desk and floor services functions.
- Effectively solve space or amenities-related issues to ensure an elevated user experience.
- Worked with CONDECO or any other Space Management Tool.
- Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
- The ability to work under pressure, prioritize tasks and juggle many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical, and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years experience in a client service/reception position within a hospitality or corporate environment.
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