Job description

GENERAL SUMMARY

The Hotel Executive Housekeeper directs and manages the Housekeeping department to ensure clean and attractive facilities and coordinate activities with other departments.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Develop short and long-term goals and implement strategies to meet them.
• Develop, recommend, and implement all departmental standards, policies, and procedures to improve productivity, increase effectiveness, and reduce costs.
• Develop, recommend, and implement a department forecast and budget, monitor progress, and take corrective actions.
• Manage guest relations, resolve complaints, and ensure guest satisfaction.
• Coordinate property and equipment maintenance.
• Liaison with suppliers, research new products and equipment to keep department operating at maximum efficiency.
• Responsible for the supervision and development of all levels of management and staff of Housekeeping, Laundry, and Wardrobe, interview and hire new Team Members, write and deliver performance appraisals, direct the training and development of staff, and carry out disciplinary actions.
• Oversee staff to ensure guest satisfaction is a performance priority.
• Ensure compliance with all departmental service guarantees.
• Inspect all hotel premises and spot check all rooms to ensure departmental standards and performance standards are being maintained.
• Manage the resolution of grievances.
• Oversee process audits of control systems, quality standards, and all processes.
• Conduct and attend communication meetings with all levels of staff and management.
• Prepare a variety of operational reports.
• Implement communication processes to ensure Team Members are informed.
• Oversee inventory counts, review control records, and investigate and resolve discrepancies.
• Direct and coordinate interaction with other departments to ensure communication and problem resolution.
• Ensure and make known that Pechanga business is carried out economically, efficiently, effectively, and in accordance with Company policies with the purpose of ensuring accountability.
• Ensure that all billable services are properly reported and accurately reflected in the Opera System and financial statements.
• Ensure that adjustments to revenue are appropriate and approved.
• Ensure that the recording and reporting of Pechanga revenue is carried out in accordance with current requirements, accountability exists for cash and cash equivalents received by the hotel, and such accountability is properly maintained. Ensure compliance with the requirements of the provisions of Hotel Operation internal controls, outside agency regulations and good business practices, and that internal controls and procedures are efficient, effective, and economical.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, hiring/terminations, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: High School Diploma or general education degree (GED); Bachelor's degree preferred; and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience may be considered.

COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

· Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:

• In-depth knowledge of cleaning supplies and equipment; knowledge of hazardous materials and chemicals handling procedures and protocols requires.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Passion to be better than a “Four Diamond” property.
• Continuous improvement mindset.
• Budgeting experience.

· Professional appearance and demeanour.

· Ability to work under stressful situations.

· Mentally strong and able to cope with many challenges.

· Great desire to build contentment and satisfaction within the department.

• Hire, train, coach, evaluate, suspend, and/or terminate all Housekeeping personnel.
• Demonstrated self-starter with skills in facilitating problem solving, motivating individuals and groups, and teaching/coaching others.
• Experience working with all levels of staff and management, ability to establish and maintain effective working relationships.
• Demonstrate strong teamwork, timeliness, attention to detail and accuracy, project planning and coordination capabilities.
• Must be available to work all shifts, weekends, and holidays.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Work Location: One location

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