Job description

Settling in the heart Hollywood, where adventurous creativity and trendsetting influence take precedence, The Hollywood Roosevelt is a full-service lifestyle hotel providing our guest a glimpse at its storied past.In its early years, the hotel played host to countless icons; Marilyn Monroe, Charlie Chaplin, Clark Gable and Carole Lombard, among others.

Set above the Walk of Fame,we offer travelers an experience of Hollywood that is authentic to its neighborhood. It is a complete lifestyle destination, fusing entertainment, art, culture, design and music all around the property. It’s a destination within itself with a speakeasy themed cocktail bar, a swank, two-lane bowling alley and a 24-hour luxury burger bar, so despite all the temptations along Hollywood Blvd, you never really have to leave the building.

Interested in working with a Hollywood original? Love meeting people and creating new experiences? We encourage you to apply on the link below. We look forward to hearing from you.

Position Summary
The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience.

Pay rate: $19.00 - $22.00 hourly

Essential Duties and Responsibilities

• Deliver excellent customer service in an efficient manner.
• Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner.
• Use proper etiquette and language in all interactions with guests.
• Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied.
• Accurately record used/missing items from mini-bar and enter this information into the guest phone according to proper procedure for proper billing.
• Ensure mini bars are defrosted, clean and in good state of repair at all times.
• Ensure mini bar product is fresh and has not exceeded its expiration date.
• Maintain proper levels of supplies and order appropriately if necessary according to Room Service Ordering SOP.
• Maintain cleanliness of Mini Bar areas, ensure work area is orderly and properly stocked.
• Adhere to DND (Do Not Disturb) processes and procedures.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Follow all policies and procedures put forth by the Hollywood Roosevelt Hotel.
• Other duties as assigned.

Knowledge and Skills

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service: Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.

Problem Solving: Identifies and resolves problems in a timely manner. Uses reason even when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.

Professionalism: Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.

Quality: Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.

Quantity: Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly.

Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.

Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions.

Education and Work Experience
High school diploma or general education degree (GED).

Certificates, Licenses and Registrations
Serv Safe Food Handler

Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.