Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Human Resources team is currently seeking an HRIS Consultant in our Worcester, MA, Syracuse, NY or Howell, MA location with hybrid flexible work arrangement. This is a full time, exempt role.

POSITION OVERVIEW:
Assist in the configuration, development, implementation, support and maintenance of HR technology. Partner with team to identify areas of opportunity to improve existing HR technology processes, functionality, and workflows, and maximize technological capabilities to reduce manual processes and improve data management and efficiency. Consult across the various HR disciplines to identify and assist with implementing technical solutions in support of HR and business strategy. Ensure optimal employee experience through use of change management techniques, including design of consumable reference materials and sound implementation to ensure adoption.

IN THIS ROLE, YOU WILL:

• Act as Subject Matter Expert for low to medium complexity modules (Onboarding, Document Management, Recruiting, etc.) of Dayforce HCM platform as well as other HR technologies supported by HR technology team.
• Assist with supporting HR technology of low to medium complexity including configuration, release management, testing, researching and resolving issues, unexpected results or process flaws, perform scheduled activities, and recommend solutions or alternate methods to meet requirements.
• Work cross functionally to identify business process requirements and make recommendations to enable strategic objectives
• Optimize the use of technology by recommending process improvements or innovative solutions to reduce manual activities and drive a positive employee experience
• Support interfaces with third parties and other stakeholders as required
• Builds relationships with HR, IT, Finance, Payroll and others to streamline flow of HR data
• Manage projects, timelines, communications, change management strategies and deliverables
• Support internal and external system audits to ensure data integrity and efficient processing of HR data
• Support self-reliance reporting strategy by creating standard self-reliance reports for end-users
• Serve as a consultant within HR centers of excellence as well as end users of technology
• Serve on product councils with HCM provider, acting as a champion for product enhancements and bringing best practices back to the Hanover
• Maintain integrity of HR Shared Services model through ownership of reporting, content design and maintenance
• Ensure effective employee experience through communication, documentation, training, job aids, self-reliance content by partnering with others

WHAT YOU NEED TO APPLY:

• Bachelor’s degree preferred with 3-5 years of Human Resource technology experience
• Moderate project management skills including technical planning around UAT and release management
• Demonstrated ability to identify opportunities, design, and implement changes in HR systems
• Proactively seeks opportunities to implement process improvement to drive greater performance levels
• Assist with managing key vendor partnerships and oversee/manage vendor performance to maximize desired outcomes
• Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines
• Experience with root cause analysis to identify problems/inefficiencies with HR systems
• Ability to identify trend analyses and interpret data to translate into business recommendations
• Ability to build effective partnerships across HR and the company
• Strong written and verbal communication skills, as well as presentation skills
• Ability to synthesize large amounts of information to create summarized, consumable materials
• Demonstrated proficiency Office 365
• High degree of accuracy with attention to detail and ability to handle multiple projects and tasks simultaneously
• Strong verbal and written communication skills

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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