Title: Incident Management Specialist

Hiring Range: $60,000-$70,000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office of Licensing (OL) is seeking a qualified candidate to serve as the Incident Management (IM) Specialist. This position is responsible for ensuring all serious incidents, by level of severity related to consumer safety, are reported in compliance to regulatory standard. The position will also triage reports of incidents to ensure all protective measures are in place for consumer safety. Specific duties include reviewing all reported incidents on a daily basis and following up on those of potential concern, including phone contact with the provider and/or individual; desk review of records and reports; and onsite visits when indicated; analyzing information and situations to determine what action is needed; ensuring clear communication between the IM unit, specialists, investigators, and other offices such as the Community Integration Team, CRCs and Office of Human Rights; conducting risk management and quality improvement activities under the direction of the IM Manager to ensure the accuracy of data entered by providers and ensure the OL is meeting established outcomes within the assigned timeframes. Position may require occasional day or overnight travel and will be assigned to Region 4: Central Virginia area, which includes but not limited to the following areas; Richmond, Henrico, Hanover, etc.

Minimum Qualifications

Experience in clinical, administrative, management, and quality assurance. Knowledge of the principles and practices of root cause analysis, risk management and continuous quality improvement. Advanced analytical skills necessary to work with aggregated information. Ability to multi-task, implement directives, and convene and conduct meetings.

Preferred Qualifications:

Knowledge of the Department and internal operations, particularly licensing regulations and the principles of incident management. Master’s Degree in a healthcare profession, behavioral profession, and/or Registered Nurse and experience in developmental disabilities is strongly preferred.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Effective July 5, 2022, all Commonwealth of VA State Employees are required to work onsite. However, this position is currently eligible for one (1) telework day a week, unless otherwise stated. Additional days may be considered. Both options are at the discretion of the Supervisor.

For consideration, interested applicants must apply online, completing the Employment Equity Initiative Application (EEIA) in its entirety. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within ten (10) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information:

Name: Keiana Bobbitt

Phone: N/A

Email: keiana.bobbitt@dbhds.virginia.gov - Inquiries Only/No Submissions

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.