Information Technology Help Desk Support
Full Time
Jamesville, NY 13078
Posted
Job description
- Identifies and procures the hardware and software needed to satisfy user requirements.
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Loads appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Provides telephone, in-person and online support to end-users.
- Coordinates activities with network services and information systems groups.
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
- Refers major hardware problems to service personnel for correction.
- Connects users to networks and provides initial training in facilities and applications.
- Administers e-mail and anti-virus systems.
- Rotates daily back-up media.
- Assists in research and procurement of computer accessories and supplies.
- Performs other duties as assigned, to fulfill the needs of the facility or department.
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