***Position is hybrid/remote, however you must be located within a reasonable driving distance of Heathrow, FL***

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?

As a member of the Inside Property Fast Path Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. This position is open due to internal mobility.

In this role, you will:

• Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims.
• Write appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim.
• May be called upon for catastrophe duty.

Qualifications

This role might be for you if you have:

• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree and/or equivalent work experience.
• Ability to obtain proper licensing as required.
• Must have the ability to come into the local office periodically.