Opening Statement: CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an IT Service Desk Technician. Join us and support CSAA IG in achieving our goals.

Your work:

• Answering phone calls from end users experiencing IT related issues
• Crafting Help Desk tickets to track technical issues
• Identifying and recording incidents in a clear and concise manner enabling the issue to be communicated accurately
• Resolves the problem first call if possible
• Raise calls to the appropriate higher level if unable to resolve the issue
• Remotely access PCs to resolve issues
• Prioritize daily work assignments and issues
• Maintain communication for all parties
• Install new software or update existing software when advised
• Change and reset passwords in Active Directory
• Unlock users accounts in Active Directory
• Solve VDI (Virtual Desktop Infrastructure) issues with end users
• Create and maintain technical documents

What would make us excited about you?

• At least one year of previous IT Help Desk experience and a solid technical background
• You have a GED or high school diploma
• You have superb communication skills in person, on the phone and email
• You have solid solving skills
• Able to work unattended for periods of time
• You are able to learn new technical concepts quickly and readily
• You have a solid knowledge about computers in general and in particular: Windows 10, MS Office and the Internet
• Knowledge of basic hardware configuration
• Good knowledge of user account administration, (Active Directory)
• Knowledge of basic networking infrastructures
• Connecting to a database or application using ODBC
• Experience in a critical real-time production environment
• Experience in an end user based environment
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
• You work well in a team environment, as well as on an individual basis, have a desire to help the end users are Self-motivated and have the ability to work on own initiative in a pressure environment.
• Willing to work variable shifts including evenings, weekends and public holidays

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition:

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at:

Benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $43,740 - $48,600. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full range for this position across all the states we hire in is $39,390 - $58,300. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.