Job description
Become a part of the Young Living family!
Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world’s purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.
Working at Young Living
Our community of wellness started small in 1993, when
D. Gary Young
and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal® process, which preserves the integrity and potency of essential oils through every step of the production process.
We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.
Summary
Young Living is looking for an energetic and highly motivated IT Specialist I to join our IT Operations Help Desk team. This fast-paced position is key in supporting the IT needs of our employees at our Global Headquarters (Lehi, UT), Warehouse/Distribution Center (Spanish Fork, UT), local farms and our remote workforce across the United States. The ideal individual will thrive working as part of a dedicated Help Desk team and be driven enough to work independently when necessary to provide fast and effective solutions for our employees. An ability to get along with all personality types across a global company is a must.
Who you are:
- A team player who enjoys working with others, and loves to delight customers and provide excellent customer service
- Someone who loves technology, learning, and solving problems
- Someone who has a drive to be responsive, productive, and results driven.
- Someone who can work with minimal supervision
What you'll Get To Do:
- Provide friendly, fast, effective, and knowledgeable technical assistance to all Young Living employees across multiple departments, in multiple offices (on-site and remote), with multiple technical skill levels. This will be done in-person, over the phone, over chat, or over email utilizing remote tools as needed.
- Troubleshoot issues that come from our ticketing system (Jira), phone calls, emails, and chats.
- Deploy and maintain employee hardware including Laptops (Windows and Mac), Desktops (Windows and Mac), Thin Clients, and all associated peripherals.
- Deploy and maintain employee software using tools like Intune or SCCM and Jamf, as well as individual installs for specific departments.
- Create and maintain employee accounts/licensing in Active Directory, JDE, Office 365, and other applications specific to Young Living.
- Support Multi-Function Printers and basic troubleshooting of A/V equipment
- Help setup and support the IT needs of Young Living events when needed.
- Maintain and uphold Help Desk policies and procedures.
- Work with Networking, Systems, and Security teams to troubleshoot advanced employee and/or site issues.
- Work with other IT Specialists across the globe to help support their market’s needs.
- Work as part of a team and/or individually to meet specific goals, timelines, and/or SLA’s.
Experience you'll need:
- Intermediate to Advanced knowledge of IT hardware and software
- Intermediate knowledge of Active Directory
- Intermediate knowledge of Windows and Mac Operating Systems
- Basic knowledge of applications such as SCCM and Jamf
- Basic to Intermediate knowledge of printers and A/V equipment
- Ability to listen, understand, and respond to employee needs
- Ability to research solutions independently
- Ability to present solutions in a user-friendly manner, with keen attention to detail
Location & Expected Hours of Work
This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. There is an On-Call Rotation that all Help Desk employees participate in that consists of after-hours work in 1-week intervals. Participation in the On-Call rotation will be determined after appropriate training and comfort level of Young Living systems is achieved.
Required Education and Experience
- 6-months+ experience in Help Desk Support with a medium to large company.
Preferred Education and Experience
- Associates degree, or appropriate certifications related to Help Desk Support.
Additional information
Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you’re an active Young Living employee, please apply through Workday.
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