Job description
IT Support Engineer – MSP
We are seeking a IT Support Engineer – MSP to join our fast and rapid growing IT company. The IT Support Engineer – MSP will be joining us full-time and gaining hands on experience while working with the most latest technologies. If you are ready to hit the ground running, we encourage you to keep reading…
The IT Support Engineer – MSP will work with small to medium sized businesses. The IT Support Engineer – MSP will be the working closely with firewall, switches and routers. The IT Support Engineer – MSP will be working closely with senior engineers supporting different client infrastructure. IT Support Engineer -MSP will have the opportunity to be promoted within the company to a senior role.
IT Support Engineer – MSP Experience:
- Experience troubleshooting/administrating O365 environments, primarily for SMBs
- Must have experience with an MSP-oriented RMM tool – (ConnectWise and Datto)
- Experience working in an SLA-driven environment and ticket crusher
- Must be able to appropriately document your work (IT Glue and ConnectWise)
- Proficient with router, firewall, switch, and access point configuration/management (primarily SonicWall equipment)
- Provide remote support to end-users at multiple customer sites, including Install, configuring, and troubleshooting Windows OS and Microsoft Office applications
- Experience supporting password resets in Active Directory, Office 365, etc.
- Troubleshoot network connectivity issues
- Experience configuring and troubleshooting Cisco Meraki firewalls and wireless access points
- Configure and troubleshoot point-to-site VPN connections
- Experience with ConnectWise Automate/VMware and Hyper-V
- Being able to classify and categorizes incidents, prioritizing incidents to ensure timely resolution through the established escalation process, and dispatching requests to external service providers as required
IT Support Engineer – MSP Salary & Benefits:
- Salary: $65,000-$80,000
- Health/Dental
- PTO
- Company Events
- Free ongoing training
- 401k with company contribution
- Yearly bonus/annual review
Opportunity Location
New York, NY
Proposed Salary
$65,000 -$80,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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