BUILD AN AMAZING CAREER WITH SYSTEM PAVERS!

Job Description

System Pavers is growing at a tremendous rate, and we’re looking to expand our IT team with a motivated IT Technician. In this position, you’ll help with the maintenance of the company’s infrastructure. You’ll be supporting our users, managing our help desk tickets, and assisting our team in supporting critical applications.

If you’re focused on building the foundation for your success with a gratifying career that rewards your hard work, drive, and people skills, you’ll fit right in.

About Us

As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 85,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.

We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.

Find out more about us by visiting our website or visiting our careers page, here.

About You

• Self-motivated: You’re driven by a desire and the ability to meet and exceed your performance goals
• Multitasker: You are skilled at juggling multiple projects and actions at once
• Creative Problem Solver: You thrive in an environment where you can contribute your expertise to help resolve issues
  

Job Responsibilities:

• End-user support onsite. Function as first-level support
• Support and manage the day-to-day operations of all end-user systems within the corporation
• Ask appropriate questions to understand the customer’s problem and log a ticket in the ticketing system
• Diagnose and solve issues related to application software, hardware, and operating systems
• Provide troubleshooting assistance using remote-control tools
• Create user accounts in Active Directory
• Configuring equipment such as workstations, mobile devices, and necessary peripheral devices
• Escalate to level 2 and 3 support appropriately
• Assist with administrative and other duties as assigned

Experience & Skills:

• 1-2 full years of direct relevant work experience
• Minimum High School Diploma
• Competent in basic networking skills
• Ability to diagnose and resolve basic computer technical issues
• Proficient with Windows OS, Office 365 apps, basic network troubleshooting.
• Proficient with Apple iOS devices
• Excellent communication skills (speaking and writing)
• Detail-oriented to ensure sufficient information is logged in tickets
• Highly organized to keep help desk tickets and inventory in order
• Minimum of 4 years of high school education and diploma
• No technical certifications required
• 1-2 years of relevant work experience
• Only other specialized skill I would add is “Basic networking skills”
• Yes, proficient in English language, written, verbal and reading
• Proficient in the English language comprehension (written, oral, and reading)
• Ability to frequently stand, sit, walk, and lift up to 25 lbs. without assistance)
• Ability to grasp, type with both hands, and reach

Our employees enjoy:

• Competitive compensation
• Full benefits including health, dental vision, life, and a 401K
• Continuous education and career development, including our SP University and field training
• Ample opportunities for financial and career growth in an industry that’s booming

Apply now at SystemPavers.com/careers.

As an IT Technician at System Pavers, you will see visible results of your work and everything you do will make a difference to the success of our entire company. System Pavers has a fantastic and dedicated team focused on helping our customer make memories with the friends and family. We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa.

This is a full-time and on-site position in our Santa Ana, CA corporate office location. The expected work hours will be 8:00am-5:00pm PST. Will share a rotating on-call schedule with other engineers.

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.