• Supervise the daily activities of operations team members.
• Set priorities for the team to ensure completion of tasks.
• Effectively recruit, manage, and lead a team with focus on maintaining the functionality and safety of operations.
• Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
• Ensure work assignments and schedules meet department, facility, and contractual needs.
• Respond to client inquiries, requests, and concerns.
• Utilize company policies and guidelines to solve work problems.
• Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
• Meet with clients to ensure needs and expectations are being met.
• Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels and daily schedules.
• Special projects and other duties as assigned.

• Ability to adjust work schedule as needed to support the operation.
• Ability to effectively lead a staff of direct reports.
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
• Basic understanding of computer programs, including Microsoft Office.
• Ability to work in a fast pace work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent team building and planning skills.
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

• Respond to emergencies at night and on weekends as needed.
• May be required to travel via automobile to meetings and work-related functions.
• Work environment may require extended time standing, walking, and lifting. May also be exposed to hazardous chemicals.

For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most. Our team of more than 100,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more. We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity. We show our respect for every person, every day. Every ABM team member gains clear career growth programs and support. We promise safe working conditions. And together, we live out our six core values.