Job description
Seasonal (Seasonal)
About Palisades Tahoe
Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.
A Great Job and Benefits to Match:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Job Summary: This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Essential Job Responsibilities/Duties/Tasks include the following: other duties may be assigned:
1. Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
4. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
5. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
6. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
7. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
8. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
9. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
10. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
11. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
12. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
13. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
14. Maintains regular and consistent attendance and punctuality.
15. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
16. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
17. Utilizes operational tools to achieve operational excellence during the shift.
Competencies and Job Requirements:
1. Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations
2. Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times
3. Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
4. Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
5. Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
6. Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
7. Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
8. Results Oriented: Gets results and achieves goals
9. Ability to direct the work of others
10. Ability to learn quickly
11. Effective oral communication skills
12. Knowledge of the retail environment
13. Strong interpersonal skills
14. Ability to work as part of a team & build relationships
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, smell, and taste. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee is rarely exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: POS, espresso and coffee equipment, other general kitchen equipment.
Education and Experience:
1. High School Diploma or GED
Preferred
1. List applicable experience/education
The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Base hourly pay range: $20.54 - $26.71 per hour
About Palisades Tahoe
Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.
A Great Job and Benefits to Match:
- Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
- 401(k) plan with generous company match
- Free lift tickets, plus 50% off lift tickets
- 25%-50% discount at Food & Beverage locations at Palisades Tahoe
- 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
- Employee Assistance Program (EAP)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Job Summary: This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Essential Job Responsibilities/Duties/Tasks include the following: other duties may be assigned:
1. Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
4. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
5. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
6. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
7. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
8. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
9. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
10. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
11. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
12. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
13. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
14. Maintains regular and consistent attendance and punctuality.
15. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
16. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
17. Utilizes operational tools to achieve operational excellence during the shift.
Competencies and Job Requirements:
1. Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations
2. Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times
3. Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
4. Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
5. Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
6. Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
7. Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
8. Results Oriented: Gets results and achieves goals
9. Ability to direct the work of others
10. Ability to learn quickly
11. Effective oral communication skills
12. Knowledge of the retail environment
13. Strong interpersonal skills
14. Ability to work as part of a team & build relationships
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, smell, and taste. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee is rarely exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: POS, espresso and coffee equipment, other general kitchen equipment.
Education and Experience:
1. High School Diploma or GED
Preferred
1. List applicable experience/education
The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Base hourly pay range: $20.54 - $26.71 per hour
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