Job description

Are you a highly motivated individual with refined professionalism and strong attention to detail?

We want YOU to experience Southern Reimagined at The Dewberry. Located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2019 and 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s mid-century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Experience in a luxury downtown property
• Advancement & Growth Opportunities available
• Free Downtown Parking
• $5 daily lunch option
• Discounts for rooms, dining outlets, spa, and retail

PRIMARY FUNCTION: Lead Valet

DEPARTMENT: Parking

REPORTS TO: Valet Captain

Summary

At The Dewberry, our primary focus is to become a part of our guests’ fondest memories no matter their reason for visiting. The Lead Valet will contribute to this by being the first impression for guests and ensuring that all luxury standards and protocols are adhered to. The Lead Valet with assist with overseeing day to day operations, training the team, and delegating tasks in order to run a smooth operation.

Key Job Duties:

• Coordinate and execute all valet related tasks and duties
• Assist in planning and preparing all Volvo House Car rides, including airport transfers
• Manage log book and enforce proper procedures are followed
• Ensure all rides are posted and charged in the PMS system and Alice Tickets are closed

• Maintain all vehicles; Volvo House Cars in particular (fuel levels, tracking and logging rides, scheduling details, etc.)
• Oversee gas receipt log

• Act a liaison between Parking Department and other departments in the hotel
• Attend weekly Resume Meeting
• Create Event Sheets
• Ensure all events are charged to the correct Master Account

• Assist in training new teammates and auditing current employees
• Oversee 2 week training plan as well as 30/60/90 check ins

• Assist in scheduling, inventory, and ordering
• Cover Valet Captain's off-days and provide excellent communications
• Assist with bellman duties when needed
• Monitor Alice for all tickets and ensure team is following proper procedures
• Lead by example and hold self and team to the highest level excellence

Qualifications:

• 1 year of hospitality experience preferred in a luxury hotel
• Ability to learn and utilize various hotel operating systems
• Attention to detail and commitment to accuracy.
• Ability to prioritize in a fast-paced environment and always follow-up.
• Must have the ability to effectively interact with guests in a 5 star manner
• Must have exceptional customer service, communication, and time management skills.
• Clear driving record
• Ability to lift luggage, boxes, and packages up to 100lbs
• Ability to stand for up to 8 hours
• Strong work ethic
• Ability to delegate work to a team to achieve a common goal
• Demonstrate professionalism and patience

Job Type: Full-time

Pay: $10.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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