Provide friendly, responsive service to create an exceptional club experience for all guests by greeting, processing payments, and addressing their needs.Also perform other duties in the areas of door operations, band communications, and overall guest experience. Assisting in all roles of the front of house operation will be required.

Essential Functions:

• Provide a unique and top-tier level of guest satisfaction by embracing the brand’s culture as directed.
• Uphold and operate within policies and procedures on a continuous basis to ensure safety, efficiency and guest satisfaction.
• Promote, work, and act in a manner consistent with the mission of GGP Parks LLC.
• Process and accept payment or make change in regards to ticket sales.
• Proficient knowledge or ability to learn Eventbrite ticketing sales system, as well as the ability to train internal or third-party staff.
• Oversees event production and ensures that all are consistent with LowDown policies and procedures.
• Inspects facility ground prior to event to ensure areas are safe and ready to accommodate the artist, band, and guests.
• Greets visitors and provides general administrative support to the Club Manager.
• Establish and maintain strong, collaborative working relationships with all third-party staff and vendors.
• Balance tills and cash amounts each shift.
• Assist with scheduling and coordination of 3rd party door staff and cleaning services.
• Serve as MC as needed for shows to introduce the artists, explain club rules, and make general announcements.
• Must be comfortable speaking in front of a crowd.
• Opens and Secures facilities before and after events.
• Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary as needed.
• Keep facilities and storage areas tidy and organized, proper set-up of tables and chairs specific to event, and any/all required steps involved in show ready presentation of the venue.
• Execute basic administrative tasks as directed by club programming manager including (but not limited to) mail/bank runs, data entry/research, moving of light and sound equipment, marquee sign set-up, store runs, and other such duties.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the club.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
• Ability to regularly work weekends, holidays, and non-traditional hours as dictated by the needs of the club.
• Maintain a professional appearance that meets the Club’s grooming standards.

Basic Qualifications:

• Desire and ability to enhance the LowDown brand and its executive team in the best interest of the Community.
• Completion of High School Diploma or GED.
• Creative thinker and planner; Ability to work and think independently.
• Proven organizational skills with exceptional attention to detail.
• Excellent communications and interpersonal skills.
• Must be proficient with Word and Excel.
• The ability to communicate effectively both oral and written.
• 2 years of experience in a customer service setting.

Physical Demands:

• The ability to frequently lift 50 pounds individually, and 100 pounds with assistance.
• Must have the ability to stand for the entire shift.
• Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Must have essential hand/eye coordination.
• Must have substantial repetitive motion of the wrists, hands and fingers.
• Must have the ability to work around various levels of noise due to the attendance or programming in the club.
• Must be able to work in a typical interior club environment, in which you may be exposed to various sights, smells, and loud noises.