Vericast is a premier marketing solutions company that accelerates profitable revenue growth for the thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

Harland Clarke, a Vericast brand, offers a year-round TEMPERATURE CONTROLLED, BRIGHT, CLEAN manufacturing printing team-based environment.

JOB SUMMARY:

Takes a proactive approach to daily issues involving assigned Clients.

KEY DUTIES/RESPONSIBILITIES

• Acts as the Forms Division’s primary point of contact in the handling of daily issues with Clients. Coordinates actions between Clients and Forms Division manufacturing. 10%
• Identifies opportunities for improvement within the account and develops plans to implement the improvements. 10%
• Serves as a technical advisor/implementation specialist for new business with Clients. Travel to the location may be necessary to ensure a smooth transition. 10%
• Establish and maintain customer goodwill at assigned accounts. Assist in coordination of new branch and conversion orders. 10%
• Make physical calls on assigned accounts on an as needed basis. 5%
• Provide continuous information regarding products ordering procedures and billing procedures to account personnel. 10%
• Train and assist account personnel in completing orders and quote requests. 10%
• Troubleshoot delivery and quality problems with manufacturing and process quality assurance personnel. 10%
• Maintain daily contact with plant and sales personnel to determine account follow-up. 5%
• Keep plant and sales informed of account status changes. 5%
• Keep current on pricing information and product knowledge. 5%

• Engage in personal development programs to prepare for future advancement opportunities. 5% • Other duties as assigned. 5%

EXPERIENCE

• Must be able to read and comprehend instructions
• Prior customer contact experience in a forms related environment preferred
• Must be willing to work in a fast paced environment

COMMUNICATION AND CONTACTS

Constant interaction with account. Constant contact with plant personnel. Frequent contact with VP Sales and Marketing and Director of Business Development Forms Division

DECISION MAKING

Position requires problem- solving team building and communication skills.

Salary: $19.00 - $24.70

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.