This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

Costco Travel is seeking a Quality Assurance Manager to join our Technology management team. This will be a leadership role responsible for managing a diverse quality organization. The ideal candidate will be a seasoned leader who is passionate and employs a broad range of experience. The ideal candidate will also have the ability to advocate for systemic change to improve delivery efficiency and quality of our products. The test methodology, strategy, and approach of our business services offering will be shaped by this role.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary.

• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Hire, motivate, mentor, and grow a team of quality professionals in a fast-paced development organization
• Establish, measure, and report department performance against a comprehensive set of quality metrics
• Define, own, and drive the Costco Travel Test Automation Framework product roadmap
• Work with other departments in Technology to implement performance and security testing strategies that meet their requirements
• Actively participate in defining the strategic direction and technology roadmap for Costco Travel’s technology applications, and testing methodologies
• Work with team and peers to define and implement standards and best practices and test tools for functional, performance and security testing
• Drive quality into Costco Travel products and services through improved development process and methodology
• Other duties as assigned
• This is a full-time management/leadership position (45+ hours per week).

REQUIRED

• 5+ years of quality management and leadership in a technology delivery organization
• 5+ years of experience with web/Internet technologies
• 2+ years of experience with mobile web technologies and devices
• 2+ years of experience in validating service-oriented architectures
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Minimum High School Diploma or GED preferred.

Required Documents

• Cover Letter
• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.