Job description
Job Summary:
Required Skills:
The Manager of SHI Corp’s VMware Customer Success Team is responsible for the day-to-day management of the Corp VMware Customer Success Manager. This sales oriented team is responsible for the post sales Account Management of SHI’s VMware Customer Success accounts. This is team is focused on driving adoption of the respective VMware Customer Success platforms by understanding where the customer is in their VMware Customer Success journey, and positioning the appropriate SHI capabilities & services to our customers. This person will be responsible for training, mentoring and coaching the VMware Customer Success Team to ensure we provide a memorable customer experience once a customer has onboarded with SHI.
About Us:
Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
- World Class Facility includes on site gyms and cafeterias
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits including medical, vision, dental, 401K, and flexible spending
Include, but not limited to:
- Serve as day-to-day manager of the Corp VMware Customer Success Team
- Work with Corp VMware Customer Success & Corp Sales Management to determine quarterly priorities based on current business requirements
- Work with team to drive cloud consumption revenue growth and retention of current SHI VMware Customer Success customers.
- Manage VMware Customer Success Team pipeline of relevant VMware Customer Success offerings via SOW and packaged Support Offers
- Ensure all Tier 1 VMware Customer Success Customers are met with monthly
- Ensure all VMware Customer Success Customers receive Onboarding and Monthly Health Check Calls
- Act as an escalation point for internal and customer issues
- Build a working relationship with VMware Customer Success Partner Team to drive engagement with local VMware Customer Success Account Teams
- Act as a point of contact/escalation point for VMware Customer Success as well as internal SHI stakeholders to ensure any customer issues are acted upon quickly and addressed appropriately.
- Stay up to date on new platform offerings from VMware Customer Success
- Work closely with Corp Sales Management to ensure alignment with sales priorities as well as our Service Desk and Enterprise Adoption Team Management team to align to post-sales support best practices.
- 3+ years Sales/Sales Leadership experience
- Strong process orientation and mindset
- Keen business judgement
- Expert knowledge of core product offerings, licensing strategies and competitive selling motions
- Bachelor’s degree required or relevant work experience
- Proven track record of driving results & exceeding expectations
#LI-TH3
#corp
#corp
Required Skills:
- Ability to influence and lead in a matrix environment
- A linear, logical thinking style with ability to break down and solve difficult problems
- Strong Communication & Presentation Skills
- Excellent communications skills with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
- Entrepreneurial mindset with ability to identify value in an unstructured situation
- Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
- Ability to give and receive constructive criticism
- Ability to excel in a high-performing & fast-paced environment
- Ability to teach, coach and mentor the team
- A strong and dedicated work ethic focused on a ‘customer first’ mentality
- Strong problem solving and interpersonal skills
- Ability to multi-task and handle several items at once
- Strong written and verbal communication skills
Preferred Qualifications/Skills:
- Strong sales background, preferably in a management role
- Familiarity with internal SHI processes and policies
- Familiarity with internal SHI systems (CRM, Power BI)
- Position requires up to 10% travel
- The estimated annual pay range for this position is $125,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.