Job description

Come Join the Wilson Family of Boat Showrooms – We have 4 locations in Brighton/Howell, Commerce Township, Wixom and Harrison Township.

Currently Available

Service Advisors – Positions Available in Howell

On the Front-Line helping customers with needed Service Work on their Boats and suggesting additional items that need attention.

Duties and Responsibilities

· Greet Customers in a timely, friendly and professional manner. Let Customers who are waiting know that they will be helped soon.

· Communicate clearly with customer to determine the nature of their service issue

· Obtain accurate customer and vessel information

· Proper write up of Work Order, clearly defining issues. Repair orders must be legible.

· Notify Shop foreman of pending work

· Provide estimates for labor and parts, following up with customers for additional required repairs and costs

· Follow the progress of each repair order. Contact customer regarding any changes in the estimated promised completion date.

· Handle telephone inquiries regarding work in process and appointments

· Compare final invoice with original repair order

· Assist customer at completion of repairs to pick up/deliver vessel back to them

· Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure work areas and customer waiting areas are kept clean.

****Saturdays are required (Day off during week) and Rotating Sundays (In Season)

Skills Required

· Problem Solving

· Solid knowledge of computers and proficient in web navigation

· Strong written and verbal communication skills

· Customer focused

· Ability to overcome objections

· Positive Attitude

· Team Player

Compensation

· Competitive Compensation

· Benefits Package (Medical, Life/AD&D)

· 401(k) and Employer Match

· Holiday Pay

· Paid Time off

· Employee Discounts

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Experience:

• Boating: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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