Are you ready to join a mission-driven company that is changing the world? Are you an experienced rockstar Member Services Concierge in San Diego County looking for an exciting role in a fast-paced, high-level environment? Are you passionate about delivering top-level client support through real-time responsiveness? Do you have exemplary interpersonal and communication skills?

If so, Pinnacle Global Network (PGN) is looking for you!

**Who We Are:**

At Pinnacle Global Network, we help business owners around the globe to build and scale companies that change the world. Our culture is based on generosity, collaboration, and passion; because of this, most of our team members have been with us for many years. We prioritize Diversity and Inclusion within our team and in our client community and support and honor all races, genders, sexual orientation, and ethnic backgrounds.

**We Believe:**

At PGN, our core values are integrity and teamwork. Our top priority is empowering business owners to reach their potential and positively impact the world.

**What You Will Do in This Position:**

• Calendar and meeting management for current and upcoming events and initiatives
• Manage and complete tasks related to the customer journey, fulfillment, and retention
• Deliver high-level client support through real-time responsiveness and ongoing communication both written and verbal
• Support ALL Departments with fulfillment, client, and mentor needs
• Provide ongoing administrative support and communication across all departments
• Support virtual and live event coordination, preparation, and execution
• Draft slides, meeting notes, and documents for executives and help the team with any necessary event preparations and support
• Respond to all communications within the company and from members or potential members

**What You Will Accomplish:**

• Positively impact the lives of business owners around the globe
• Smoothly manage all tasks related to customer journey, fulfillment, and retention
• Support all departments with fulfillment, client, and mentor needs
• Effectively communicate with members or potential members

**You Are Ideal for This Position If You Are:**

• Confident and Outgoing
• Articulate
• Prepared to thrive in a fast-paced environment
• Reliable
• Organized
• Detail Oriented
• Articulate
• Tech Savvy
• Able to communicate clearly, and confidently in uncomfortable situations

**You Possess These Basic Requirements:**

• Minimum 2 years experience in Customer Service in a fast-paced and high-level environment
• Computer literate; Proficient in G-Suite (Google Docs, Google Sheets) (Mandatory)
• Proficient in using Social Media as a communication tool
• Vehicle, valid Driver's License, and ability to travel required

**Why You Will Love Working with Us:**

• Competitive compensation
• Comprehensive benefit package
• A workplace that values integrity and teamwork
• The opportunity to work with a team of like-minded and mission-driven professionals
• Career growth opportunities

Do you have the qualities and qualifications we are looking for? If so, we encourage you to apply today! Both Resume and Cover Letter are required for consideration. No exceptions.

Disclaimer: This description is intended to describe the general nature and level of work being performed by those assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This description is subject to change at any time.