Membership Administration Supervisor

Do you have strong customer service skills and passionate about helping others? Are you ready to take your career to the next level with your leadership or supervisory experience? If so, this may be a great opportunity for you to lead, coach, develop and support the Membership Administration team.

What You’ll Do: As our Membership Administration Supervisor, you will provide leadership and direction for the business operations of the membership activities. You will be responsible for assigning and monitoring staff workflow, developing department and individual metrics, assisting in professional development, and preparing and delivering employee performance appraisals. You will be leading a team of approximately 8 Member Service Representatives. In this role, you will have the opportunity to improve operating efficiencies by monitoring, analyzing, and enhancing workflows, as well as implementing policies and procedures to improve the effectiveness of membership information processing. At times, you may be involved with changes and enhancements to multiple systems by preparing testing documentation.

What It Takes to Join Our Team:

• Associates degree or equivalent plus three years of relevant experience required. Experience in billing and/or call center operations is a plus.
• One to two years supervisory experience preferred.
• Must be knowledgeable regarding state/federal insurance regulations.
• AINS or API series certification required within two years.
• Strong leadership, problem solving, cost management and analytical skills are required.
• Effective communication, decision making and planning/organizing skills required.
• Strong computer skills and the ability to quickly learn multiple systems.
• In our fast-paced environment, it is critical that you are able to manage multiple tasks and prioritize effectively.

What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

If this sounds like you, we invite you to apply today!

Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.