Job description

Do you enjoy working one-on-one with clientele to ensure customer satisfaction?

Would you like to be the primary point of contact for some of our most valued clients?
If so, you may like working with our commercial clients in this exciting role!

The Solutions Agent will process all vehicle-related transactions for the Commercial clients as required. Must be proficient in Data Entry Processing to perform the specific duties of this position. Must be adept at meeting strict client deadlines and processing titles in an accurate, expedient, and repetitious manner. Must understand and comply with all MVD (Motor Vehicle Division) policies and procedures and follow all rules and regulations.

WHO ARE WE?
With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our Retail, Commercial, and Support Divisions. As the leading third-party agent and partner for the State of New Mexico and Montana, our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability.

WHO ARE YOU?

• You're a friendly, customer service-obsessed individual with a proven track record in fast, friendly, accurate work
• You display excellent verbal communication with customers and co-workers
• You ensure exceptional telephone etiquette
• You are detail orientated and have multitasking capabilities
• You are a problem solver
• You have excellent time management skills
• You have solid organizational and documentation abilities

BUT YOUR LIFE EXPERIENCE EXCLUDES:

• DUI/DWI convictions
• Felony convictions

We're proud to offer the following Total Rewards:

• $18.00 hourly wage
• Medical, Dental & Vision Benefits
• STD, LDT, & Life Insurance
• Employee Assistance Program & Referral Program
• Discounts on MVD Services
• Major Holidays Off, Paid Holidays
• Every Sunday Off
• Paid Time Off/Unpaid Time Off
• Business Casual Dress Code – Wear Jeans & Sneakers Every Day

WHERE'S THE LEGAL STUFF?

MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

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