Job description

POSITION SUMMARY:
Seeking a driven, self-starter to manage various aspects of neighborhood development programs such as housing and community development. Works on implementation and coordination efforts for available programs. Establishes and maintains complete and accurate files. Assists in the resolution of challenges experienced by residents by working through various stages of the public process. Innovation, creativity, high energy and problem-solving are critical skills toward incumbents success. This Neighborhood Program Specialist solicitation is specific to the areas of Stabilizing & Strengthening Neighborhoods, and Homeowner / Ownership Resources.

$50,000-$60,000 Annually

SUPERVISION EXERCISED:
Non applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Neighborhood Program Specialist will work on implementation and coordination efforts for available programs, which can include responding to inquiries, assisting with outreach, application processing, coordination with internal and external entities, contract management / monitoring, ensuring program compliance, processing payments, and documenting outcomes. This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

Work on interdisciplinary project teams organized around specific housing and community development programs, to align resources with identified community needs and goals.

Develop new program proposals to meet changing environmental conditions, including changing client conditions and changes in the regulatory and funding environment.

Interpret legislation and regulations.

Provide program information, answers questions, and assists the public.

Ensure compliance in all relevant processes, including applicant eligibility requirements, contract management, etc.

Market programs and resources to outside agencies and targeted clients.

May be asked to assist with other programs, projects, and/or resources that benefit South Bend residents and neighborhoods.

Stabilizing & Strengthening Neighborhoods

Coordinate with internal and external stakeholders to ensure successful implementation of programs and resources related to stable, safe, decent housing including eviction prevention.

Assist with community education & outreach to grow awareness of programs and resources related to stable, safe, decent housing.

Communicate effectively with City staff, partner agencies, and the public.

Manage contracts to ensure compliance and completion of agreed upon product or service.

Maintain a collaborative and cooperative working relationship with partner agencies, applicants and/or contracted entities, grantors, as well as other City departments and the general public.

Develop and/or review of applications or Requests for Proposals / Qualifications related to available funding and programs.

Maintain records and documents including, but not limited to, executed contracts, project status tracking including funding, and internal & external communications.

Maintain complete files and prepare accurate correspondence and reports in a timely manner.

Homeowner / Ownership Resources

Perform client intake and eligibility assessments to administer programs.

Coordinate client application and interview process to obtain personal financial, credit and other pertinent information.

Assess and evaluate client eligibility in terms of written materials and oral presentation with regard to various program guidelines.

Review and process applications which may include, and income qualification.

Establish databases for grant tracking and the measurement of results.

Prepare and process grant applications for appropriate review-body.

Assist with preparation for related non-profit board meetings and loan committees.

Receive and process applications for assistance, communicate effectively with applicants, and ensure eligibility of applications.

Facilitate procurement processes for contractor services needed to execute the project or program.

Rental Safety

Receive and respond to complaints, requests, and inquiries about the program and resources from the public and internal stakeholders.

Collect information from the public and determines suitability for available programs and resources.

Coordinate scheduling of rental housing inspections.

Utilize mapping software to generate inspection tickets for use in the field.

Maintain a complete database for program tracking and evaluating outcomes.

Prepare accurate correspondence and reports in a timely manner.

Maintain files, documents, and logs including but not limited to owner of record and tenant contact information, inspection reports, correspondence, submitted forms, and compliance documentation.

Communicate program process, inspection results, and requirements to property owners / property managers and tenants as appropriate.

Work with partner agency to coordinate the temporary relocation of tenants as necessary.

NON-ESSENTIAL/MARGINAL FUNCTIONS:
Assumes additional responsibilities as directed and as they relate to overall function.

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