Job description
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
What we need…
- Serves as primary contact for managing the New Customer queue and admin for the creation of various account types.
- Works with Customer Support Manager to determine training opportunities for the team.
- Works with Field Support to setup pricing as necessary.
- Coordinates with Production Support to consolidate duplicate accounts.
- Serves as a resource for field operation to ensure proper processing and operating procedures are followed.
- Researches account details and resolve client concerns
- Works with team members to resolve missing information on medical record request to ensure requests are processed in the correct manner.
- Processes requests using a structured workflow as determined by management.
- Performs other duties as assigned.
- Must be able to effectively multi-tasks
- Ability to take direction and feedback all management levels throughout the company.
- Experience working with confidential information and understanding of security around this information
- Prior experience in healthcare industry ideal
- Excellent professional communication skills effectively communicate, with employees, managers, executive team and members
- Excellent written and verbal communication and interpersonal skills
- Ability to work independently under minimal supervision
- Must be self-motivated
- Must have excellent organizational skills
- Associate degree or equivalent work experience
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
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