Job description

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

As a New Restaurant Opening Support Trainer, you are responsible for preparing the restaurant and team for opening, leading the on-site training, and analyzing post-opening results and recommending actions to improve business trends.

WHAT YOU’LL DO

Pre-Opening Support

· As a member of the cross-functional support team, participate on weekly pre-opening support calls to provide product ordering, scheduling and training recommendations based on sales forecasts.

· When arriving on-site, complete pre-opening checklist and coordinate support to correct deficiencies prior to training.

· Make fact-based recommendation to Brand Partner (Franchisee), Franchise Business Consultant and Development Team on opening readiness status (i.e., ready to open, delay opening to correct deficiencies).

Training Support

· Coordinate and lead on-site operational training to managers and team. Identify learning gaps and design training intervention(s) to help team members execute operational standards and procedures.

· Provide on-site training for (POS) Aloha and Back-Office (NBO).

· Create training summary after each restaurant opening to include: analysis of business trends and observations of team’s skills. Review findings and recommendations for improvement with Franchisee and Franchise Business Consultant.

Post-Opening Support

· Partnering with Franchise Business Consultant, analyze weekly results and provide recommended actions to improve business trends.

WHO YOU ARE

HUMBLE: Maintain a calm, tactful demeanor when dealing with difficult situations and able to motivate and inspire others. You will have current restaurant training experience with a minimum 3-5 year training experience. Experience 1-2 years of experience leading teams and working with Brand Partners (Franchisees) is preferred. College degree preferred but not required

HUNGRY: Willing to roll up your sleeves and do what it takes to make our restaurants teams and training program best in class. You have a genuine desire to serve our guests, brand partners and our team. You express strong verbal and written communication skills.

SMART: Ability to identify learning gaps and determine appropriate intervention.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Start your morning with the training team to align on priorities for the week
• Get into the restaurants and meet your new trainees and set expectations for their training program
• Mid-morning observe and certify team members using our station and certification check lists and tests
• Spend the afternoon working side by side with our restaurant team members showing them how to serve the world flavor the Wingstop Way!
• Close the day recapping training progress and setting up goals and priorities for next steps

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Quick service & fast food restaurant

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Addison, TX 75001

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