Job description

POSITION SUMMARY
Perform duties to provide education and support to patients on service with the pharmacy, in areas related to specific disease and medication management, clinical support options available, and follow up, guided by defined educational modules and working within the limits of standard or accepted practice.
Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

ESSENTIAL JOB FUNCTIONS

• Respond to patient inquiries regarding diseases for which the pharmacy is providing medication
• Provide education and support regarding disease process, medication mechanism of action, medication dose, frequency and storage, side effect management, emergency procedures, and information regarding clinical program support options
• Provide clinical support to patients related to medications not included in the disease program linking them to the pharmacy
• Document interactions and encounters with patients to maintain accurate records and for use in follow up activities
• Follow up with patients, prescribers, internal associates and others to provide or obtain information as appropriate based on information provided in consultation with patients
• Assist Operations/Clinical department associates with clinical support for prior authorization, billing or other administrative functions, during periods of high volume, to maintain work flow and meet customer service imperatives
• Provide support as on-call clinician as required
• Travel to attend therapy specific events to support the business needs may be required in some jurisdictions
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
• Perform other related duties as assigned
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

BEHAVIORS/SKILLS

PUTS THE CUSTOMER FIRST:
Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

COMMUNICATES EFFECTIVELY AND CANDIDLY:
Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

ACHIEVES RESULTS THROUGH TEAMWORK:
Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

LEADS THROUGH POSITIVE INFLUENCE:
Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

COACHES AND DEVELOPS OTHERS:
Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

LEADS CHANGE AND INNOVATION:
Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

EXECUTES WITH EXCELLENCE:
Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

PROVIDES CLEAR AND STRATEGIC DIRECTION:
Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

SAFETY AWARENESS:
Identifying and correcting conditions that affect employee safety; upholding safety standards.

MINIMUM POSITION QUALIFICATIONS

• Associate Degree in Nursing
• 2+ years of experience in nursing
• Valid RN license in good standing status within respective employed state
• Some jurisdictions where this role is performed may require that associates have their compact RN license or are eligible to obtain their compact RN license
• Strong knowledge of specific disease process and related medications, their mechanisms of action and specific management issues
• Strong communication skills; listening, writing and speaking
• Knowledge of and skilled usage of Microsoft Office software and Internet research tools
• Knowledge of and skilled usage of pharmacy systems or similar software tools
• Demonstrated understanding of regulatory requirements and organizational policies relating to patient information and consultation services

DESIRED PREVIOUS JOB EXPERIENCE/EDUCATION

• Bachelor's Degree in Nursing
• Any experience in patient education and/or specialty pharmacy environment

POTENTIAL CAREER PATH FROM THIS POSITION

• Supervisor, Nursing
• Clinical Programs Specialist

Job Type: Full-time

Pay: $23.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Oncology

Physical setting:

• Telehealth

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday
• No weekends

Experience:

• Nursing: 3 years (Required)
• Patient Education: 1 year (Required)

License/Certification:

• Oncology Certified Nurse (Required)
• RN (Required)

Work Location: Remote

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