For over 30 years, one Company has represented quality & leadership - Highland Homes - where building careers goes hand in hand with excellence in new home construction. Highland’s employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Company’s overall success. Employee Owned. Customer Focused.

Highland Homes is currently accepting resumes for Online Sales Associate. The Online Sales Associate works in conjunction with other members of the online sales team as front-line customer assistants, responsible for daily interactions with dozens of potential Highland homebuyers. An effective Online Sales Associate combines a positive, service-oriented attitude with their experience in real estate to ensure that customers and prospects identify the value that Highland Homes offers.

This position values excellent communication skills across a number of channels including phone, live chat and email. Additionally, it requires the ability to multi-task and work in a dynamic environment where response times are critical. The Online Sales Associate will work to assess buyer preferences, identify matching opportunities and ultimately convert inquiries to qualified sales leads by connecting with a sales counselor or scheduling an appointment.

Job Duties:

• Respond to all assigned leads quickly and effectively
• Log customer interactions and updates to CRM quickly and reliably
• Confirm appointments, reschedule missed appointments
• Prospect previous customers by offering current programs
• Manage internal computer systems to follow up, track, and qualify leads.
• Develop and maintain a positive working relationship with all Sales Counselors (all markets).
• Develop and maintain a positive working relationship with all Sales Managers (all markets).
• Develop and maintain a positive working relationship with Realtors (all markets).
• Provide weekly updates on appointments set and kept.
• Perform a variety of other duties and services as needed.

Minimum Requirements:

• High School diploma. College Degree preferred.
• One year of sales experience or similar role in a professional environment preferred.
• Professional communication and customer service skills both written and oral.
• Proficient with writing skills to craft professional written correspondence.
• Proficient typing skills with an emphasis on speed and accuracy. (Minimum 45 WPM preferred)
• Detail oriented and possess excellent organizational and time management skills.
• Ability to work effectively with little or no supervision.
• Experience in homebuilding industry or a sales environment is preferred.
• Takes personal responsibility to stay abreast of current Sales lead generation trends.
• Experience working with Salesforce or similar CRM system preferred.
• Note: Evening and weekend availability is required for this role