Quest Food Management Services, Inc. is a privately owned, full service, foodservice management company located in Lombard, Illinois with annual sales over $65 million. Founded in 1985, Quest has served schools (elementary, middle, high schools, college/universities) throughout Chicagoland guided by its mission to provide the communities we serve with fresh, high-quality food, exceptional responsiveness and intensely personal service. It has been Quest’s team members who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it; with integrity, responsiveness, accountability, respect and excellence.

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all of our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits, and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development and access to highly visible leadership.

Position Summary

The Operations Assistant assists the Unit Manager and/or District Manager in the overall operations of a school and business dining unit while maintaining Quest’s high standards of excellence. This hourly position is accountable for all corporate daily / weekly and monthly paperwork required by the company to effectively running the unit

Essential Duties and Responsibilities

 Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.

 Demonstrates commitment to Quest vision, values and missions through actions on a daily basis

 Reports to scheduled shift on time and in complete uniform as outlined in the Quest team member handbook.

 Performs Opening / Closing responsibilities of unit as required.

 Completes weekly / monthly catering billing.

 Must maintain open and effective communications with management and staff, catering customers, school faculty and staff, and Quest corporate management and office personnel.

 Communicates with Unit Manager on all issues.

 Assists & oversees cash control, daily deposits, logs, vending revenue, and prepayments (cash and online purchases)

 Assists in new hire screening, coordination and submission of personnel files and new hire paperwork

 Works with all management to maintain high levels of Service, Cleanliness, Food Quality, Assets Control, Marketing of lines, training and the gaining “Respect” of team members to reach these high standards.

 Works with other Quest Managers/Directors as a team player when needed in other locations

 Enters Invoices

 Reviews payroll timecards

 Perform other duties as assigned.

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

 Minimum of two years food service office or management experience or four years food service experience with aptitude for office coorination skills.

 High School / GED / Some College preferred

 Comprehension of English language and good communication skills.

 Works with speed, consistency and organization.

 Follow all policies in the team member handbook & all Illinois food safety guidelines

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Ability to maintain professionalism and a positive attitude in the workplace

 Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs

 Proven ability to focus attention on determining what can be done to make progress

 Demonstrated ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects

 Proven ability to clearly organize and effectively convey information

 Demonstrates leadership abilities and must be a team player.

 Demonstrated ability to analyze data and make process improvement recommendations

Language Skills

 Ability to read, write and speak English

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

 Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

 While performing the duties of this job, the team member is regularly required to talk and hear

 Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

 Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

 Occasionally lift and/or move up to 20-25 pounds

 Exposure to odors, noise, heat, steam, in/out walk-in freezer, cleaning chemicals and detergent

 Fine hand manipulation (keyboarding and knife skills)

Work Environment: The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job.

 Kitchen environment

 Noise level is low to moderate