This position provides leadership, onsite direction, and support to a deployment team during the “go live phase” of a CSL project. Direct oversight to ensure the execution of implementation tasks, deployment and post go live support for CSL centers. This position requires extensive travel for extended periods.

1 Responsible for leading deployment activities including but not limited to pre-determined checklist action items, onsite equipment preparation, installation, validation and PGLS support for designated center(s) Troubleshooting and will make necessary adjustments to ensure an efficient and effective roll-out to fleet locations. Escalate critical events to responsible team members.

2 Establishes and instructs teams on priorities of daily tasks necessary to complete a successful roll-out process. Ensures the scheduling of team members and onsite support will meet “go live” needs. Leads daily debrief sessions with team members and onsite center leadership to include the status of onsite activities.

3 Monitors, tracks, and trends all “go live” activities to meet established milestones and deadlines. Makes decisions to resolve issues that may jeopardize the “go live” process. Report and share updates of status updates to include KPI charts, tables, and graphs to Manager on a frequent cadence.

4 Provide oversight of employee relation issues and will collaborate with Deployment Manager. Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicates effectively with HR to
ensure HR compliance.

5 Act as a liaison within a multi- layered project by transferring knowledge and sharing communication to other groups as needed. Shares information with external and internal contacts with common desire to reach a solution.
Will be responsible for contacting company employees at all organizational levels to gather information to prepare reports and provide implementation readiness updates.

6 Provide a model of good customer service to all employees. Collaborate with center leadership to ensure and provide excellent customer service Communicate openly with employees and vendors. Effectively resolve complaints or concerns.

7 Extensive travel. Extended work hours and weekends may be required.

Perform other job-related duties as assigned.

Education

• Bachelor’s degree preferred or equivalent combination of education and professional work experience required

Experience

• Minimum 1 year of supervisory leadership experience to include responsibility for overseeing the activities of others

• Ability to interrupt implementation progress and/or status and remain agile to adjust overall objectives

• Ability to lead staff without direct authority, which includes providing feedback, giving direction, and holding other accountable for actions and results

• Ability to keep others in remote locations on track to achieve results

• Must be proficient in Word, Excel, PowerPoint, and email applications

Additional Comments

• Requires solid written communication skills in standard business language for composing and editing correspondence

• Proficient in English language

• Proficient in MS Office

• Strong organizational skills motivated and self-starter

• Able to take initiative and react quickly and calmly to urgent situations

• Requires working with in restrictive confidential projects to support overall CSL strategy

Working Conditions
(physical & mental requirements)

• Shares information with external and internal contacts with common desire to reach a solution

• Ability to make decisions which have significant impact on the department’s creditability, operations, and service

• Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact and/or develop presentations

• Could be perform tasks while standing and walking up to 100% of the time

• Reach, bend, kneel and have a high level of manual dexterity

• Overnight travel required greater than 80% of the time

• Ability to lift and carry up to 50 lbs.

• Required to wear Personal Protective Equipment while performing specific tasks to prevent exposure of blood borne pathogens

• Ability to make decisions based on logical evaluation

• Attention to detail and ability to follow written and verbal directions required

• Working extended hours and weekends may be required

• Fast paced environment with frequent interruptions

Note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!