Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our clients while following approved company and HIPAA guidelines.

• Contact assigned medical providers by phone
• Use call scripts to encourage medical providers to send in charts via fax or mail
• Respond to questions or concerns from provider offices
• Follow-up on initial contacts
• Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
• Log all call transactions into the designated computer software system(s)
• Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
• Accurate record keeping and data management
• Other duties as assigned

• 1 year of Call Center experience, outbound call and/or sales call experience strongly preferred.
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone.
• Able to interpret and communicate information accurately
• Possess good judgment, patience and diplomacy
• Ability to work in fast-paced, results-based environment
• Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions