Outreach Services Supervisor - Outreach Services
Full Time
Cincinnati, OH 45202
Posted
Job description
Outreach Services Supervisor - Outreach Services
Date Posted: 11/3/2022
POSITION SUMMARY: This position is responsible for assisting in the daily leadership and oversight of department operations and staff and interpreting the Library’s policies and procedures. This includes overseeing service to schools, older adults, and community partners, which consists of performing reader advisory and providing reference assistance (in person, by phone, or email) to build hand-picked monthly collections.
Date Posted: 11/3/2022
POSITION SUMMARY: This position is responsible for assisting in the daily leadership and oversight of department operations and staff and interpreting the Library’s policies and procedures. This includes overseeing service to schools, older adults, and community partners, which consists of performing reader advisory and providing reference assistance (in person, by phone, or email) to build hand-picked monthly collections.
DUTIES:
- Participates in the personnel management process for branch staff including, but not limited to, hiring, supervision, on-the-job training, employee relations, corrective action, evaluation of staff performance, and identification of training needs.
- Leads team members in providing the highest quality service to all internal and external customers, which include building group morale and cohesiveness, managing group processes and achieving team goals.
- Serves as the direct supervisor of assigned staff in the department, providing regular supervision, coaching and support and serves as the staff-in-charge in the absence of the department Manager.
- Performs reference and reader’s advisory to build monthly collections for teachers and older adults participating in department services.
- Supports department Manager with seeking out and engaging community partners to promote and plan services or events.
- Assigns staff phone and shelving schedules.
- Maintains awareness of current library trends in community engagement and outreach services through activities such as professional reading, conference attendance, and organization participation.
- Makes recommendations for service improvements to Department Manager.
- Ensures compliance with standard operating procedures.
- Assures integrity of library collections, overseeing the accurate and timely handling of materials.
- Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
- Prepares narrative and statistical reports as necessary.
- Attends systemwide leadership meetings and leads/serves on staff work groups, as requested and as capacity allows.
QUALIFICATIONS:
- Demonstrates ability to coach, motivate, train, and supervise individuals and groups of diverse backgrounds.
- Ability to work well under pressure and meet deadlines.
- Demonstrates knowledge of collections and services across a broad range of subject areas.
- Demonstrates flexibility to change direction and priorities based on community need.
- Ability to drive Library vehicle on delivery routes in the absence of department driver.
- Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
- Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
- Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
- Demonstrates professionalism in all settings, including being a team player; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
- Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
- Handles and responds to concerns, complaints, and difficult situations with patience and tact.
- Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
- Communicates effectively in person, on-line, or by telephone, including formal communication and presentations, while consistently providing high quality, proactive service to internal and external customers.
- Possesses the ability to make independent decisions when circumstances warrant such action.
- Ability to maintain confidentiality of customers, peers, and branch/department.
- Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Seeks, accepts and incorporates feedback and direction.
- Must be able to move frequently throughout the work locations for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 60 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.
JOB LOCATION
Cincinnati, OH, United States
POSITION TYPE
Full Time
EDUCATION
Cincinnati, OH, United States
POSITION TYPE
Full Time
EDUCATION
- Bachelor’s Degree or equivalent education and experience.
- Must possess a valid driver’s license and maintain a driving record that is acceptable to the Library’s insurance provider.
- 1-3 years of progressively responsible and relevant experience.
PREFERRED QUALIFICATIONS
Master’s Degree in Library Science from an ALA-accredited library school.
HOURS
40 Hours per week, including weekends and evenings
SALARY:
Grade 9: $58,260.80 - $84,468.80 annual
DEADLINE
November 18, 2022
40 Hours per week, including weekends and evenings
SALARY:
Grade 9: $58,260.80 - $84,468.80 annual
DEADLINE
November 18, 2022
Equal Employment Opportunity Employer
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