Job description

POSITION DESCRIPTION

PRIMARY FUNCTION: Overnight Ambassador

DEPARTMENT: Front Office

REPORTS TO: Overnight Hotel Manager

Overnight Ambassador

Summary

The Overnight Ambassador will collaborate with the Overnight Manager to ensure the safety and well-being of our guests are our main priority. Therefore, this person should be dependable, have a willingness to serve, and consistently be able to demonstrate hotel service standards.

The role will contribute during times of excitement or uncertainty by demonstrating a calm and professional demeanor while eliminating threats.

Essential Functions

Major areas of responsibility/ management include, but are not limited to:

• Reconcile all hotel cashier transactions, such as mini bar charges, valet charges, and 3rd party billing.
• Review remaining arrivals and process any No-Shows.
• Run End of Day processing.
• Review and compile accounting reports on a timely basis after 3:00AM.
• Ensure the accuracy of guest billings and ledger transactions.
• Email all departing guests a copy of their folios.
• Effectively communicate concerns or related issues to management.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
• Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
• Restock Front Desk Inventory and communicate any low supply.
• Maintain cleanliness and 5-star appearance of the lobby and front drive.
• Responds to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
• Promote safe work policies and practices.
• Initiates preliminary investigations into incidents, as needed.
• Writes reports and ensures accuracy of necessary documentation, as needed.
• Opens every door for all guests entering or leaving the hotel.
• Upon arrival, provides a proper introduction to the hotel, explaining the parking and vehicle request information, as well as the House Car Program to the guest
• Parks and retrieves vehicles in a safe and timely manner.
• Performs daily audits of parked vehicles while maintaining the security of the parking lot.
• Completes daily inventory of car keys in valet closet.
• Utilizes work order system, “ALICE,” to receive tasks and log work
• Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
• Prepare morning Coffee, open Gym, and display newspapers throughout the hotel.
• Place all outside cushions on patio furniture

Qualifications

• High school diploma/GED required.
• One-year hotel/hospitality experience.
• One to two years customer service experience.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook
• Must be able to quickly adapt to effectively using new software products.
• Current CPR, AED, and First Aid Certification.
• Knowledge of and ability to perform required role in the event of an emergency.
• Excellent verbal and written communication, organizational, and time management skills.
• Consistent, professional attitude with exceptional guest recovery skills.
• Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
• Ability to work overtime, evenings, overnights, weekends, or holidays based on business demands.

Physical Demands and Work Environment

• Must be able to sit, stand and walk for 8 hours a day.
• Ability to coordinate the movement of arms, legs, and torso together when the whole body is in motion.
• Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without experiencing undo fatigue.
• Ability to bend, stretch, twist, or reach with the body, arms, and/or legs.
• Manual dexterity in on hand to be able to load and unload luggage.
• Ability to exert oneself physically over long periods of time without getting winded or out of breath.
• May work in night conditions.
• Frequent bending, climbing, stooping and repetitive motions.
• Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 100 pounds.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person

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