Job description

Responsible for all auditing duties listed below. Balance all room charges, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Remain highly visible and readily available for guests at all times.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
• Walk the property hallways and public areas for safety and security measures.
• Ensure that all exterior doors are locked allowing key access only.
• Maintain proper administration of key control.
• Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
• Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
• Verify room status with housekeeping report.
• May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
• May have to perform laundry duties.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.

Experience:

• Minimum one year front desk experience.
• Minimum one year Marriott with FOSSE experience.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing and good telephone skills.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Ability to successfully complete brand standard training including brand service training.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.
• Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
• Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Answer phone within 3 rings using proper Brand Standards greeting and etiquette.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Life insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Marriott/FOSSE: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

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