POSITION SUMMARY

With a customer service orientation the Patient Navigator schedules patient appointments for all OAM ancillary departments. The Patient Navigator services as a bridge between referring provider, patients, families, clinical leaders and operational leaders at OAM.

SUPERVISION: This position does not have any supervisory responsibilities.

ESSENTIAL RESPONSIBILITIES

• The Patient Navigator acts as a patient advocate when they need ancillary services such as physical therapy, occupational therapy, work conditioning, radiology services, durable medical equipment, orthotics, and other specialty services.
• Handling all patient interactions with the highest level of care, including anticipating patient’s questions and anxieties, answering all patients questions thoroughly.
• Provide timely access to ancillary services by reviewing internal referrals, and assist patients and families in choosing the appropriate services at OAM, and other specialty services based on patient’s choice for a continuum of care.
• Works closely with the clinical, and operational leaders to identify patient access issues at OAM, and establish sustainable processes for a smooth transition of patients from the Providers office to the ancillary departments.
• Understands healthcare operations, legal guidelines, competitive analysis, and marketplace trends to assist operational leaders in establishing strategic services and locations for improved patient access.
• Maximize patient interaction with face-to-face visits; if not, contact via telephone by end of the day for timely scheduling of initial appointments.
• Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
• Ensures availability of treatment information by filing and retrieving patient records.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• This individual will be decisive, self-driven, and dynamic.
• Training and mentoring other employees as needed. Working and maintaining positive working relationships with various OAM teams.
• Other duties as assigned or as requested.

REQUIRED/DESIRED QUALIFICATIONS

Education, Training and Experience:

• High school diploma or GED.
• 1-2 years in a medical office environment preferred.
• Strong customer service experience preferred.
• Proficient in Microsoft Office and Outlook. Experience with electronic medical records desirable.

Specific skills, knowledge and abilities:

• Familiarity with scheduling and rearranging appointments
• Strong verbal communication skills; high degree of comfort with computer and telephone work
• Ability to perform multiple and diverse tasks simultaneously
• Highly organized and self-motivated; able to work independently
• Experienced in Microsoft Office and Windows based computer applications
• Experience with Electronic Health Records

Motor, sensory and physical requirements:

• Ability to sit for prolonged periods of time.
• Frequent bending, stooping, lifting and reaching required.
• Employee may be required to lift up to 25 pounds.
• Manual dexterity required to operate modern office equipment.
• Employee must have normal or correctible range of hearing and eyesight.