Patient Service Representative- Burchard Hills Internal Medicine

Location: FHN Family Healthcare-Burchard Hills Office, Freeport, IL

Position: Full-Time

Primary Hours : Varies 7a-5p

Job Responsibilities:

· Focus communications on patient/customer care, business operations, and/or topics to create a positive work environment.

· Collect payments and balances.

· Responsible to answer phones, schedule appointments and preregister/register patients with verifying accuracy of demographics.

· Greet and/or escort patient to exam room in offices or other areas, when applicable.

· Schedules testing for patients (labs, referrals, appointments) ensuring completion of applicable paperwork including but not limited to advance beneficiary notice (ABN) waivers, pre-certification, and referral, as applicable.

· Ensures accuracy of balancing end of day payments

· Collects mail, processes and distributes, as needed.

· Monitors and maintains nonmedical supplies or notifies appropriate staff of inventory needs.

· Processes forms, including but not limited to pre certification forms of in/outpatient procedures, waivers, referrals, disability forms, accident and workers compensation where appropriate.

· Collaborate with CBO (Central Business Office) representative to address other account issues or questions.

· Understands and is able to perform functions related to approved FHN computer programs, tele-communications equipment, and other required technology.

· Manages medical records, including preparing charts and/or appropriate documentation utilizing approved abbreviations for patient visit, ensuring charts/documentation are present for provider at the time the patient is present, and create new charts/documentation as applicable.

· Adheres to FHN’s commitment to Respect, Dignity, and Compassion standards.

· Displays competency for the Patient Service Representative role as evidenced in the annual performance appraisal following the FHN PRIDE Standards, policies, and procedures.

· Adheres to detail in data entry in electronic and paper processes. Maintains a focus on accuracy.

· Provides superior customer service by consistently following through to ensure patient satisfaction.

· Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.

Education: High School Diploma or Equivalent.

Preferred Experience:

· Display evidence of strong customer service skills.

· Ability to handle multiple tasks in a fast paced work environment.

· Proficient in the use of computers and basic office equipment utilized by FHN.

· Display a working knowledge of medical terminology, coding and insurance.

· Must be flexible to scheduling of work hours to meet the needs of FHN which may include cross departmental functions.

FHN Vision: Healthcare Excellence for our Communities

FHN Mission: FHN, together with those we serve, improves health and provides superior, quality healthcare services. Respect, dignity and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.

FHN Total Reward Philosophy: At FHN, our diverse workforce is our competitive advantage. Our Total Rewards Philosophy represents a broad spectrum of plans and programs designed to reward, recognize, motivate and develop staff members throughout their careers. We believe in hiring and retaining the best. Having an excellent compensation package, including above-average base pay, merit increases, a professional nursing practice program, promotion increases, incentives, skill-based rewards, spot rewards, and financial and non-financial rewards, helps FHN recruit and retain the best.

FHN Total Rewards Benefit: The benefits program offered by FHN is designed to support you through the key life events you may experience throughout your career. Our life cycle benefits program has been structured to offer you flexibility and help you meet your family’s changing needs.

Just as we count on you to help us fulfill our FHN mission and strive to reach our FHN PRIDE standards, you rely on us to provide you with a well-thought-out benefits program. You look to us for help in managing your healthcare, planning for your retirement, enjoying time off with your family, and in meeting the unforeseen costs of disability and death.

We are especially proud of our FHN benefits program because it offers a wider range of benefits – with more staff and family-friendly policies and programs – than most employers of our size, or in our area. The benefits program is designed to be flexible, with lots of choices to respond to your changing needs as you build your career with FHN.

FHN Compensation Program includes:

Total Rewards Personal Development and Recognition : At FHN, we believe in encouraging and developing our staff. We offer a wide variety of programs, both formal and informal, to help support ongoing individual pursuits and to recognize exceptional performance and jobs well done.

We recognize our staff through performance management, career development, training programs, work experience, service awards and recognition programs and encourage them to grow both personally and professionally.

Our Commitments and Beliefs

We strive to live our mission by our behavior. We translate each of the following commitments we make into beliefs about the way we work, interact with each other, and reach to exceed the expectation of our patients.

Our staff members also are a priority at FHN, as they are the key to providing quality healthcare for those we serve. We work hard to attract, develop and retain a talented and dedicated workforce. In return for your dedication, FHN is committed to providing an outstanding place to work, unlimited opportunities for you, and the chance to work with excellent people who share your commitment to compassion and quality.

Integrity

We trust and care about each individual and treat all people fairly and honestly. We listen and respond to each other.

Our actions are consistent with our words.

Respect, Dignity, Compassion

We treat individuals with respect, dignity and compassion by giving them responsibility, resources and support. In return, they give their best.

Excellence

Our diverse workforce is our competitive advantage.

We invest in people, instill a shared vision and trust their capability and willingness to improve quality and strive for excellence.

Value

We exceed our customers' expectations through the strength of individual initiative and by people working together in teams.

Leadership

People will excel in an organization that promotes innovation, risk-taking, continuous learning and recognition.

Chat with us now! Text "JOBS" to 815-600-7056.