Responsibilities

Provides a variety of front line, non-clinical patient services as an integral part of the physician practices healthcare team. Registers patients and verifies accuracy of personal data and insurance information. Schedules appointments for patients and makes reminder calls. Answers calls on a multi-line phone system, directs calls to appropriate staff, and takes messages as necessary. Confirms insurance eligibility with payor as necessary for referrals, co-pay determination, pre-approval for procedures, and patient deductible determination. Collects and posts co-payments, processes charges, print clinical summaries, portal invites, and prints receipts. Manages the patient check-out process including scheduling the next appointment, providing instructions regarding referrals and testing, and making certain that patient questions are answered in a timely, courteous manner. Reconciles money collected and charge payments at the end of each shift and prepares bank deposits. Coordinates and schedules diagnostic testing, referrals to specialty physicians, and other external healthcare entities. Requests medical records and test results from other healthcare providers on behalf of patients and distributes, scans, and/or files according to policy. Maintains medical record integrity and security. Files, components of medical records according to established protocol. Complies with HIPPA regulations at all times. Performs a variety of administrative duties in order to meet patient needs and ensure efficient operation of the group practice. Compiles reports as requested. . Handles moderately complex to complex problems on a daily basis. Greets patients and visitors with courtesy, ascertains purpose of visit and provides appropriate response or directs to appropriate staff. Contributes to the creation and maintenance of a customer-friendly environment. Educates patients regarding availability and extent of healthcare services, patient rights and responsibilities, and practice policies and procedures.

Education Requirements

Associate’s degree in Business Administration or related field. If no degree, equivalent experience (1 year of experience + 1 year of college) will be considered. Medical terminology certification preferred.

Minimum Experience, Knowledge, Skill, and Ability Requirements

A minimum of three years experience in a healthcare environment, requiring regular interaction with patients, providers, and other healthcare staff, preferably working with patient registration, benefit verification, precertification, charge entry, health records processing, and money management. Good knowledge of third party payors, billing, collections, medical terminology, accounting procedures, MS products (Outlook, Excel, and Word) and practice management software. Must have a working knowledge of HIPPA and OSHA regulations. Must have excellent skills in time management, organization, attention to details, verbal and written communication. Excellent interpersonal skills that enable effective working relationships with a diverse, patient, provider, colleague, and vendor population. A passion for customer service and a commitment to support the mission, values, and management of Harnett Health System. Bilingual (Spanish and English)