Patient Services Coordinator II

This position is located in Waltham, MA. Once fully trained, the PSC II is able to work remotely one day per week!

$750 sign-on bonus for qualified candidates!

MGH Orthopaedics is an exciting, dynamic department with many opportunities for growth!

The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and academic aspects of Orthopedic Foot & Ankle Surgery. This position offers terrific opportunities to both work with expert Foot & Ankle surgeons and contribute to cutting-edge innovations. The position is primarily in Waltham, MA.

Working independently, and under general supervision from the Foot & Ankle Administrative Manager, the PSC II will provide administrative support to health care providers within an ambulatory setting. He/She will be responsible for surgical and office visit booking of patients, as well as supporting clinical operations within the practice. He/she will be expected to function with minimal supervision in a fast-paced surgical clinic.

He/She possesses expert knowledge in all information systems relevant to the position. Having a clinical background is preferred. He/She demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Foot & Ankle Service

• Responsible for booking patient appointments/managing clinic schedule for both Attending surgeon, Physician Assistant and Fellow (when appropriate)
• Manages patient phone calls and responds to messages in timely manner
• Monitors Epic in-baskets and forward messages to providers accordingly
• Responsible for ensuring that patients, families and caregivers understand information given to them with respect to surgical procedures, tests, & instructions
• Responsible for notifying Surgeon or Manager when patient does require further education in any aspect of their care
• Manages all patient paperwork to include things such as disability paperwork, leave of absence letters interdisciplinary progress updates
• Provides superior customer service to patients
• Responds to all tasks in a timely fashion
• Answering clinic phones and chart preparation
• Assists providers with recruitment of patients into various research projects as directed by PI (i.e. Surgeon) and research study staff
• Assists with protocol review and data collection as directed by PI and other research staf.
• Initiates and maintains contact with study participants. Responsible for screening
• Surgical Booking for attending Orthopedic Surgeons, tracks and ensures all pre-op requirements are completed by patients
• Attends staff meetings as required and actively supports operational initiatives & changes within office setting
• Complies with all internal & external regulatory requirements
• Complies with the Orthopedic Services policies & procedures
• All other duties as assigned.

Back-up Coverage and Miscellaneous Projects

• Provides back up phone coverage and assists other colleagues as directed by the Administer Manager
• Provides back-up coverage to the front desk as directed by Administrative Manager
• Attends regular staff meetings
• Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures
• Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned

The qualified candidate will work primarily at a work station within an office environment in Waltham; once fully trained, the PSC II is able to work remotely one day per week.

QUALIFICATIONS:

• High School Diploma or GED required, BA/BS preferred.

• Minimum of 3 to 5 years of related experience in ambulatory surgery
• Clinical background is strongly preferred
• Clinical understanding of surgical scheduling preferred

• Ability to work independently.
• Able to work well as part of a collaborative health care team
• Excellent interpersonal skills are required for working with patients and study participants.
• Excellent oral and written communication skills.
• Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
• High degree of computer literacy.
• Excellent organizational skills and ability to prioritize a variety of tasks.
• Impeccable attention to detail.
• Ability to demonstrate professionalism and respect for subjects rights and individual needs.