Description

Introduction

Do you have the career opportunities as a(an) PBX Operator you want with your current employer? We have an exciting opportunity for you to join Del Sol Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Del Sol Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) PBX Operator where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

POSITION SUMMARY:

To perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.

ESSENTIAL FUNCTIONS:

• Greets incoming callers demonstrating customer service principles and behaviors appropriately.
• Routes all incoming calls and maintains appropriate telephone records.
• Operates the public address system consistent with established company protocol and procedure including Code Blue, Code Red, Code Orange, Code Strong, Code Alert, Code Delivery, Code Yellow, Code Heart, Code Brat Team, Code Yellow, Trauma Stat, Disasters, and Safety.
• Attends meetings as required.
• Demonstrates Customer Service/Service Plus principles and behaviors appropriately.
• Maintains facilities and equipment to ensure maximum efficiently.
• Contacts all On Call Personnel.
• Other duties as assigned.

What qualifications you will need:

EDUCATION REQUIRED AND/OR PREFERRED:(list required and preferred separately)

• High school diploma or equivalent required.
• Prior customer service skills training preferred

EXPERIENCE REQUIRED OR PREFERRED: (list required and preferred separately)

• 
  Extensive PBX Console operation within a health care environment required.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Bilingual in English and Spanish preferred.
• Lucent PBX console
• Basic knowledge of personal computer
• Knowledge of Code Blue/Fire alarm procedures
• Ability to work under pressure.

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Del Sol Medical Center is a full service, acute-care hospital in east El Paso, Texas. We have a Level II trauma designation. This facility has 300+ patient beds. Our range of services include emergency care, cardiac care, women’s services, Level III NICU, rehabilitation, a bariatric clinic, and a Minimally Invasive Surgery Center. Del Sol Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.