Job description

MISSION CANCER + BLOOD

1221 PLEASANT STREET, SUITE 100, DES MOINES, IOWA
411 LAUREL STREET, SUITE A300, DES MOINES, IOWA

12495 UNIVERSITY AVENUE, SUITE 200, CLIVE, IOWA

JOB DESCRIPTION
General Job Title: In Office Dispensing Pharmacy Technician Original Date: January 2022

Department: Pharmacy Revised Date: 9/13/2022

Basic Function and Scope of Responsibilities:
Under the supervision of the Physician in Charge or Nurse Supervisor, will assist in preparation and distribution of oral chemotherapy medications to Mission patients. Duties include but not limited to: prescription processing and dispensing of oral chemotherapy medications, insurance verification and billing, inventory management and researching financial assistance programs.

Principal Responsibilities:

- Coordinate prescribed pharmacy care with healthcare team.
- Service in-house and specialty pharmacy prescription orders.
- Process, prepare and dispense medications using Pharmaserv system which includes inputting data, claim adjudication, filling, and labeling prescription bottles.
- Work closely with the Advance Practice Providers (APP) Flex Team for prescription verification, drug to drug interaction/dose checks and scheduling chemotherapy teaches.

- Prepare medications for shipment for clinic and home delivery.
- Assist in coordinating patients’ oral drug acquisition, including benefit analysis and verification, completing prior authorizations, and securing financial assistance for patients.

- Processing and troubleshooting orders through the POS (point of sale) system.
- Receive payments from patients for prescriptions.
- Maintain strong working relationships with specialty pharmacies.
- Assist clinical pharmacist and In Office Dispensing manager in the development and implementation of an internal quality control assurance plan for the dispensing program.

- Assist with ongoing oversight of oral dispensing by bringing to the pharmacist potential issues and concerns.

- Follow daily opening/closing procedures and send Point of Sale deposits and reports to the billing department.

- Assist with inventory management and control of oral medications.
- Assist with monthly tracking of expired oral medications.
- Assist with tracking of waste management.
- Maintain daily logs for temperature, dispensing, and deliveries.
- Maintain records of prescriptions, invoices, and all dispensing records in a manner that is easily retrievable.
- Assist with running and tracking end of day and end of month reports.
- Assist with third party billing and remittance reconciliation.
- Communicate and document prescription status in the electronic health record.
- Answer phone calls from and place phone calls to patients or health care team.
- Address questions and concerns from, but not limited to the following: patients, healthcare teams, APP Flex team, third party insurance providers, specialty pharmacies, and financial assistance organizations and/or programs.

- Complete annual training in Fraud Waste & Abuse, Point of Sale Security, HIPPA, and
Hazardous Drug handling/waste.

- Complete assignments and other tasks as assigned.

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- Maintained a clean work environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements:
- High school Diploma or equivalent
- Iowa Pharmacy Technician Registration and at least 2yrs of retail Pharmacy experience.
- Earn and maintain a national pharmacy technician certification
- Previous work in Oncology preferred
- Specialty Pharmacy experience preferred

Performance Requirements:

Knowledge:

- Knowledge of oral chemotherapy drugs and proper handling to reduce hazardous exposures.
- Knowledge of retail pharmacy services.
- Knowledge of insurance and prior authorization requirements for coverage of medications.
- Knowledge of insurance billing and claim reconciliation

- Knowledge of financial support sources for patient assistance

Skills and Abilities

- Strong time management and organizational skills with an ability to focus and prioritize tasks at hand.
- Problem solving and critical thinking skills to identify issues and bring to a quick resolution.
- Excellent customer service skills both over the phone and in person.
- Accurate data entry skills.
- Excellent communication skills both orally and in writing.
- Ability to competently use Microsoft Office and other appropriate software programs.
- Maintain patient confidentiality.

Approved by (Supervisor): Approved by (HR): Salary range (HR): Date:

Organizational Structure:
Job Title this position reports: Chief Executive Officer
Job Titles directly reporting to this position: None

Working Conditions: Work may be stressful at times due to continual interaction with others and the nature of the medical specialty.

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Physical surroundings: Medical office
Adverse working environment Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.
Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 15 pounds of office or technology equipment.
Local Travel: Within the state of Iowa
Domestic/International Travel: None
Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission has adopted a mandatory vaccination policy for COVID-19. All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances. New employees will be granted a reasonable time to come into compliance with the policy, if necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Des Moines, IA 50314: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Pharmacy technician experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Pharmacy Technician License (Preferred)
• Pharmacy Technician Certification (Preferred)

Work Location: One location

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