Qualified Registered Nurse (RN) will be tasked with providing phone support to patients and healthcare professionals on medical devices used in the healthcare setting. The medical device being represented is a pain pump device.

This Clinical Phone Support Specialist role allows you to utilize your Nursing experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

Responsibilities:

• Provides customers with service and product troubleshooting via telephone and email

• Provides documentation of calls in CRM system

• Escalates issues requiring further investigation

• Performs technical and application support needed

• Replies to inbound customer calls in a timely manner

• Available during non-business hours, weekends, and holidays

Benefits:

In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:

• Be at the forefront of cutting edge medical device technology

• Interact with peers in the healthcare setting without patient care responsibilities

• Gain professional growth and exposure to medical device industry

Preferred Qualifications:

• Leadership experience (manager, educator, preceptor) preferred

• Ability to troubleshoot systems interfaces and network computers preferred

Job Requirements:

• Nursing Degree required

• Nursing Licenses required

• Intermediate computer skills required (must be comfortable with basic software programs)

• Flexible and able to handle multiple tasks

• Strong verbal and written communication skills

• Ability to work required schedules

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