• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Flexible Schedules
• Opportunities to mingle with team members and guests
• Advancement opportunities

• Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
• Use effective and efficient customer service skills
• Maintain player accounts with special attention to detail
• Make prudent decisions, within department guidelines, regarding complimentaries
• Handle room reservations for players in an appropriate and professional manner
• Participate in property events and promotional activities
• Apply effective telemarketing skills through use of the Contact Master.
• Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
• Attend Host staff meetings
• Responsible for player progression by moving players through each tier
• Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.

• Must be at least 18 years of age and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of previous casino or hotel marketing experience
• Must be fluently bilingual in Vietnamese, Cantonese or Mandarin
• Excellent verbal and written skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred
• Good organizational skills; able to handle many projects at one time
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
• Strong interpersonal and telephone skills.
• Physical ability to stand/walk for long periods of time.
• Physical ability to move quickly throughout the property.
• Ability to memorize data concerning various programs.
• Ability to travel by Air/Auto/Train as business demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
• Must possess sales personality, aptitude and focus.
• Must be able and willing to work various days and shifts, and long hours as required.
• Successfully pass a pre-employment criminal background check and drug screen.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Relocation Reimbursement

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts