HIRING RANGE: $15.45 - $18.93 Hourly
FULL SALARY RANGE: $15.45 - $22.40 Hourly

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the following values:

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

The purpose of this position is to provide opportunities for recreational activity to the citizens of the City while ensuring the safety of citizens and staff in and around the aquatic facility. This is accomplished by supervising staff, determining staffing levels, assigning personnel to duty stations, observing pool attendance, ensuring proper coverage throughout the facility and, interacting and providing customer service to patrons within the facility. Other duties may include maintaining swimming pools and equipment, managing swimming pool chemicals, managing financial controls, assisting with locker room and bathroom maintenance and interfacing with other City employees. This position provides direction to other employees.

Essential Functions

• Oversees seasonal facility operations during a designated period of time by addressing and resolving complaints and concerns from the public, responding to emergencies when required, preparing facilities for programs, rentals and parties and ensuring the cleanliness of facilities. Works varied shifts including opening, closing and weekend hours as assigned.
• Ensures the safety of customers at Ford Pool by visually scanning and performing thorough walkthroughs of the entire aquatic facility. This includes but is not limited to the inspection of all play features, pool chemicals, pump rooms, and bathrooms.
• Supervises personnel by assisting in training, observing and monitoring work tasks, evaluating work performance, assisting employees to correct deficiencies, scheduling the necessary employees for facility operations and submitting time sheets for payroll.
• Oversees day to day lifeguard operations by assigning lifeguards to a designated location, calculating work and down time for each lifeguard, ensuring that lifeguards remain alert and vigilant while on stand, responding to employee concerns and inquiries and providing assistance when appropriate or requested.
• Oversees day to day guest service operations and financial controls, including setting up tills at the beginning of the day, performing cash counts throughout the day and closing out cash drawers at the end of the night.
• Provides customer service support by helping customers, responding to customer inquiries, addressing customer concerns or problems and educating customers on facility rules and procedures.
• Ensures that the chemicals are within acceptable parameters while the public is in the facility. Offers support and assistance to direct subordinates by regularly checking swimming pool chemicals, retrieving chemicals from storage, determining which chemicals need to be added or replenished, adding the appropriate chemicals to maintain safe swimming conditions and ensuring swimming pool equipment is operating correctly.
• Ensures that the facility is up to standard as it pertains to cleanliness. Offers support by disinfecting bathrooms with appropriate cleaners, sweeping and mopping floors, picking up debris from patron areas, gathering lost items.

Job Requirements

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent and two years of experience functioning as a lead over staff or supervisory experience.

Lead/supervisory experience in an aquatics or recreation environment preferred.

Certifications and Other Requirements

• American Red Cross CPR/First Responder within 30 days of employment
• Certified Pool Operator license or ability to obtain within six (6) months of employment

Overall Physical Strength Demands

• Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

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Supplemental Information

Reading
Basic – Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Math
Basic – Ability to perform the four-basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study

Writing
Basic – Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Managerial
Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.

Budget Responsibility

Supervisory/ Organizational Control
Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.

Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.

Interpersonal/Human Relations Skills
Discussion Very Frequent: More than 51% of work time.

Not benefit eligible.