Position Summary: The Oncology Service Practice Manager works closely with physicians, the Infusion Services and Physician Practice Head Nurses and all non-clinical staff related to the business aspect of the service line. The Oncology Service Practice Manager is responsible for the daily operations of the physician practice and infusion services business office at the assigned location(s). The Oncology Service Practice Manager must ensure the provision of quality services to patients, the promotion of teamwork among staff, ensures facilities and office equipment are maintained in good working order, ensures compliance with all applicable TH policies and procedures, and operates within the approved budget.

Duties and responsibilities include:

• Oversee the daily activities of the Oncology Service Operations functions such as patient reception, scheduling, prior authorization, registration, check-out, and billing and coding at assigned location(s).
• Service Operations Manager leads all business office team members including, Authorization Specialist, Medical Receptionists, Financial Navigators and Scheduling and Registration Representatives.
• Provides oversight for scheduling new and return patient visits for physician practice, infusion services, imaging services and referrals to other providers.
• Oversees all business office personnel including recruiting, on-boarding, training, staff meetings, evaluations, administration of disciplinary actions and performance improvement plans. Oversees staff schedules, workflow, and productivity.
• Identifies issues and needs by daily rounding and recommends operational changes to improve efficiency and effectiveness.
• Oversees revenue cycle activities to ensure achievement of financial performance.
• Facilitate physician and advanced practice provider on-boarding including hospital and third-party payer credentialing.
• Provides training and on-going support to physicians, providers and practice staff on scheduling, registration and revenue cycle systems and equipment. Ensures staff adherence to hospital policies, procedures, and workflows.
• Track and manage key performance metrics and goals related to access, authorizations, revenue cycle and patient satisfaction.
• Provide superior customer service to patients and serve as the practice’s main point of contact for issue resolution.
• Constantly reviews the practice workflow to streamline patient throughput and efficiency, while achieving superior patient engagement.
• Ensure that operations are conducted in accordance with (TH) policies and procedures as well as applicable accreditation, statutory and regulatory requirements.
• Acts as the liaison between the physicians and the business office staff to enhance accurate communication in a timely manner.
• Provide project management assistance, including the coordination of any/all new processes to the office.
• Assists staff in developing goals and objectives for individual professional growth and demonstrates effective leadership techniques to enhance productivity and employee morale.
• Facilitate behavior change and setting of practice expectations effectively.

• Minimum of five (5) years of experience in a physician practice or relevant healthcare setting.
• Must include two (2) years of experience at a lead/coordinator level including patient scheduling, prior authorization, registration, billing and coding, and medical business office management.
• Prior Electronic Medical Record experience preferred.

• High School degree, required.
• Bachelor’s degree with concentration in healthcare or business, preferred.

• Certified Medical Practice Manager, preferred

• Strong leadership skills accompanied by a managerial style which emphasizes participation, service, accountability, problem solving and open communication
• Well organized and capable of balancing multiple priorities
• Must be strongly proficient with PC’s and Microsoft office software such as Word, Excel, PowerPoint, and Outlook required.
• Strong analytical problems solving skills required.
• Exemplary communication and teamwork skills required.