Principal Customer Solutions Specialist – Games

AWS is all-in on games, helping the largest game publishers in the world connect with millions of players through industry leading infrastructure, technology, and expertise. As an Amazon Web Services (AWS) Principal Customer Solutions Specialist - Games, you will be responsible for delivering technical solutions and driving business outcome in highly visible role, working with sr. leaders within AWS and our top games customers. If you have a passion for video games, a background in cloud technology, and enjoy working with executive leaders to drive impact - then this is the job for you!

The ideal candidate must have a deep understanding of Video Game technologies, including engines, platforms, and middleware providers, alongside applicable technical use cases including architectures and development workflows. She/he should also have the ability to connect technical solutions with measurable business impact, and a demonstrated ability to think strategically about the business, products, and technical challenges in gaming.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

The successful candidate will:

• Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

• 5+ years working with video game customers in software, consulting, sales, or development with knowledge of product lifecycle, pre-sales cadence, and go to market motions
• Experience as a strategic thought leader or trusted advisor to c-level executives in top game/entertainment companies
• Direct experience implementing cloud services including migrations and modernization projects
• Knowledge of AWS Services and Solutions
• Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
• Ability to credibly coordinate between project teams and customers to meet unique customer requirements
• Project management certification or training such as PMP, Scrum, or other Agile experience and certification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,100/year in our lowest geographic market up to $256,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.