PRINCIPAL RESPONSIBILITY:

Under the direct supervision of the TTL Manager, the Program Assistant provides administrative and instructional support for all areas of the TTL. The TTL offers direct services to homeless and low-income adults as well as other nonprofit providers through classroom instruction, one-on-one tutorials, self-paced tutorials, a drop-in computer lab, and other related projects. The Program Assistant must demonstrate performance by adhering to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.

MAJOR DUTIES:

• Responsible for operation of front desk: answer phone and front door inquiries, schedule appointments for clients and staff; interact with all clients of the program.
• Maintain a calm, welcoming, and friendly atmosphere for clients who are in the program. Exhibit a high level of customer service, maintaining the TTL customer service standard.
• Listening and responding to guest inquiries using a positive, clear speaking voice.
• Initial troubleshooting for guests in the drop-in lab.
• Act as the supervisor of the day on weekdays or weekends as needed.
• Responsible for all participant and/or program data tracked through the Efforts to Outcome database as required by the program.
• Provide administrative support for inventory of office supplies.
• Provide general support to the work unit as directed; working as a part of the TTL team, knowing your presence is an essential function for the team to be successful.
• Adhere to the guidelines of the SAF Safety Program
• Comply with SAF goals and the SAF Statement of Values

REQUIREMENTS:

The ideal Program Assistant / Front Desk Lead candidate will have at least 2 years of Front Desk experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

MINIMUM QUALIFICATIONS:

• Excellent interpersonal, written and verbal communication skills; strong crisis and conflict de-escalation skills.
• Strong computer skills (MS Word, Excel, PowerPoint, Gmail, and Outlook).
• Bi-lingual preferred (English/Spanish or English/Cantonese).
• Experience or ability working with diverse and low-income populations.
• Ability to help clients with basic computer questions, including internet and email.
• Ability to be polite, tactful, and firm with program participants.
• Excellent work habits: punctual, reliable, cooperative, and team-oriented.
• Ability to work with minimal supervision in a fast-paced, multi-tasking environment.
• Commitment to the St. Anthony Foundation Statement of Values and desire to work for a social service agency serving those who are homeless and low-income.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization