The Program Manager, Residential Services (“Manager”) is an integral member of Community Reach Center’s Residential Services (“Division”) Division. The Manager under limited supervision, organizes, administers, and oversees the operation of clinical program(s) using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Manager coordinates team functions and community activities to enhance the quality of treatment consumers receive and ensure compliance with company goals. The Manager has administrative oversight of the team including financial, resource and facilities management. Additionally, the Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Essential Functions:

• Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change.
• Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Develop long and short-term goals for the team that are consistent with program and organizational goals.
• Ensures accuracy, quality, and efficiency standards are met with regards to medical record standards and case management services for consumers – submit data using the State approved collection instrument via the State’s secure portal.
• Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate, and modify programs as required.
• Participates in the selection process for internal and external candidates for program staff.
• Provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate and utilize catalytic coaching to evaluate employees.
• Maintain and distribute program budget.
• Conduct timely audits to ensure compliance with company goals and policies, State and other regulatory policies regarding clinical care and coordination.
• Collaborates with local and state policy makers, community leaders and providers in the treatment focus area to assess needs and develop and implement programming as determined to be necessary.

Qualifications:

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT licensure required
• 2+ years of direct clinical experience is required
• 2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
• Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint
• Bilingual Spanish preferred

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required,
• Regular, predictable attendance is required.

All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

Community Reach Center is an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans. Apply at www.communityreachcenter.org

CRC benefits package: medical insurance, health savings accounts, dental, vision, mail-order prescriptions, paid holidays, tuition reimbursement, employer paid short and long-term disability insurance, employer matching 401(k), generous PTO plan, EAP, and flex spending accounts.