Job Location

Our office is in Stone Mountain, Georgia. This is a remote position, however, we require someone to live within an acceptable driving distance to our office for meetings and events.

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Key Job Responsibilities

• Support Strategic Account Sales Team to develop new strategic account growth strategies.
• Lead Strategic Account Program scope definition working with Strategic Account Sales Teams.
• Partner with Miner Business Development Managers (BDM) or Strategic Account Managers (SAM) to develop a communication plan to align all key stakeholders to Strategic Account Program scope, goals and objectives.
• Lead operational implementation of strategic account business cross functionally between Miner, OnPoint business units and external subcontractors and dealers to establish the support structure required to meet the contract objectives for their assigned strategic accounts.
• Work closely with SAM and Customer to define scope and formal project plans required to support agreed upon strategic business growth project engagements.
• Provide centralized project leadership for assigned Strategic Accounts on multi-location engagement opportunities or initiatives that have execution complexity.
• Drive accountability to project deliverables owned by Miner Area Sales, Comm Ops and Operations Teams as well as Remote Non-Miner Area teams and external subcontractors or dealers to ensure project goals and objectives are met.
• Provide Leadership and project coordination at local level working cross functionally and with external subcontractors and dealers when required to ensure project success.
• Track and Manage weekly progress updates to key internal and external stakeholders.
• Manage issue escalation where required to resolve issues and ensure project execution.
• Support change management and continuous improvement of Miner to increase project management capabilities, best practices and rigor in alignment with Project Management Institute standards.
• Drive accountability for key performance indicators (KPI’s) that impact Strategic Account success.
• Support process changes, enhancements and modifications to facilitate implementation of new or improved business processes in support of strategic accounts.
• Support Miner SAM in preparing for formal Strategic Account Business reviews as necessary.
• Provides culture leadership in all their interactions cross functionally.
• Performs other duties as required by their Manager.
• Performs additional assignments as directed by Management.

Key Performance Measurements

• On Time Project & Service Delivery – % achievement to defined SLAs on Service & Project Plans.
• Program and Project Quality – % of service complaints and errors, project delays or changes.
• Overall Customer Satisfaction – Retention % of Strategic Account Customers.
• Financial Goal Achievement – Overall expected strategic account annual growth goals & objectives.
• Other key metrics prescribed by leadership, resulting in positive customer and Company impact.

• High school diploma or GED required.
• Associates degree with a business or technical focus preferred.
• Dock and Door Industry and or comparable industry experience is preferred. Minimum 1 year experience.
• Demonstrated strength in the development and organization of project plans is required.
• Project Management experience is required. Minimum of 1 year experience.
• PMP Certification preferred.
• Experience in Microsoft Office Products (Excel, PPT, Word, Visio, Project) is required.
• Excellent interpersonal skills and a collaborative management style is required.
• Excellent verbal, analytical, organizational, writing and presentation skills is required.
• Demonstrated ability to motivate and influence action from stakeholders out of your reporting line and hold them accountable to project expectations is preferred.
• Experience within Dock and Door Industry and or comparable industry is preferred.
• Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.
• Ability to Travel as required to fulfill job requirements.
• The selected candidate will be required to pass a criminal history background check.

• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee may rarely lift and/or move tools and office equipment up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries, and hospital settings. Employees may occasionally work with co-workers’ side-by-side with a moderate level of activity being performed. The noise level in the work environment is moderate to high.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.