Veritas-HHS seeks a Quality Assurance Specialist to work at the Nashville Office located in Nashville, TN. This position will begin on July 3, 2023.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Identity Theft Protection
• Paid Time Off

About the Position:

The Quality Assurance Specialist conducts reviews and audits of child support cases to ensure compliance with state and federal mandates and identify staff training needs. This position also develops and monitors performance metrics and reports to improve program outcomes. This position will report to the Chief Trainer.

Primary Responsibilities

• Conducts quarterly random sample and targeted audits; communicates results to management team and trainer.
• Conduct federally mandated self-assessment reviews and other legislative audits.
• Collects, analyzes, and summarizes performance data, determining if trends exist that are affecting performance.
• If performance is below the required standard, works with senior staff to document the underlying causes and prepares and distributes management report.
• Facilitates project response to any adverse audit findings.
• Works with analyst to assess the impact of changes to standard operating procedures on workflow.
• Provides input on training plan.
• Other duties as assigned.

• Bachelor’s degree in business administration, or relevant field preferred.
• Four years’ experience in child support services, or related human services field.
• Excellent math skills and working knowledge of data analysis/statistical methods.
• In-depth understanding of quality control procedures.
• Solid communication skills.
• Proficient in MS Office.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.